Gene Messer Kia - Service Center

The service department staff is friendly, professional and puts the customer first. They make sure all of your service needs are taken care of as economically as possible. and puts the customer first. They make sure all of your service needs are taken care of as economically as possible. More

UPDATE Mr. Thomas at gene messer Kia, Lubbock, never returned my phone call or emails to make it right as he claimed he would do, not happy with service and esp Thomas at gene messer Kia, Lubbock, never returned my phone call or emails to make it right as he claimed he would do, not happy with service and especially customer service , bad bad reviews, do not recommend, very bad experience!!! More

I always take my jeep to get an oil after about a month I needed washer fluid and my husband notice the top was gone and they never told me if they found it. Got a text about the inspection being done but no needed washer fluid and my husband notice the top was gone and they never told me if they found it. Got a text about the inspection being done but not that it was ready or a call that day I had to be at work so I was in a rush due to not being called or text that it was done.They guy said oh it was a message error after 2hours and 35 min.They are okay just make sure your parts are there and they do call you or text when they are done More

Kyle was friendly, curtious and very knowledgeable. The waiting room was very comfortable and we didn’t have to wait very long. The waiting room was very comfortable and we didn’t have to wait very long. More

Great service. Friendly, Courteous and Professional. Amazing dealership. Buy and/or service your vehicle here. 😁 Friendly, Courteous and Professional. Amazing dealership. Buy and/or service your vehicle here. 😁 More

Awesome company. Will only get my cars from them from now on. Would recommend to everyone. Will only get my cars from them from now on. Would recommend to everyone. More

I had easy appointment set up online, good customer service and quick oil change, along with recommendations for other service needed. Always helpful getting reminder about your appointment service and quick oil change, along with recommendations for other service needed. Always helpful getting reminder about your appointment More

Given time of 1 - 2 hours . I had to ask if the work was completed. I had to ask if the work was completed. More

Not timely whatsoever. Upwards of 4 hours for just an oil change and tire rotation. Upwards of 4 hours for just an oil change and tire rotation. More

Ok work I guess, but believe overcharged of $589 for only diagnostic without telling me how much it would to diagnose before diagnosis and inspected things I did not want inspected only wanted hose and therm diagnostic without telling me how much it would to diagnose before diagnosis and inspected things I did not want inspected only wanted hose and thermostat replaced I believe I was taken advantage due to my misfortune of having my daughters car in desperate need of repair and towed to dealership and now my daughter says both headlamps are not working which were working fine before I had left it at dealership and I had recently replaced one of the headlamps! Not satisfied! More