Gene Messer Kia - Service Center

Always respectful and courteous. Staff goes above and beyond to take care of you and your vehicle in a timely manner. Staff goes above and beyond to take care of you and your vehicle in a timely manner. More

Gene Messer Kia has always been customer service oriented ever since I bought my Kia. They continue to exceed my expectations each time that I visit. I will recommend everyone to go to Gene Messer Kia for yo ever since I bought my Kia. They continue to exceed my expectations each time that I visit. I will recommend everyone to go to Gene Messer Kia for your next service of your Kia. More

Worst warranty service I've ever had. They constantly gave the wrong information. Repeatedly promised to call about repair and never did. Twice told me to bring the car only to say they c They constantly gave the wrong information. Repeatedly promised to call about repair and never did. Twice told me to bring the car only to say they couldn't work on it for at least 5 days. The repair after three weeks of back and forth is still not done. The personnel are friendly but completely uncoordinated. Will never buy a Kia again. The car is good, the service dreadful. More

Messer Kia seems to be trying to overcome the body parts industry shortage, but waiting a month for repairs appears excessive. industry shortage, but waiting a month for repairs appears excessive. More

Very quick and courteous. Listened to all my concerns and even had to go back and talk more about the trim. So they could order all of the trim that is needed instead of just Listened to all my concerns and even had to go back and talk more about the trim. So they could order all of the trim that is needed instead of just part of it. More

The service tech who checked us in was polite. However, it was a 10:30 appointment on a Saturday we called at 3:30 and they were just checking the car. They did not call and closed for the weekend However, it was a 10:30 appointment on a Saturday we called at 3:30 and they were just checking the car. They did not call and closed for the weekend. We live out of town and had to go back on Monday. We called again and still had to just show up to get information about the car. More

So awesome I’ve bought 6 Kia since 2016 from same sales person will again person will again More

Good costume service friendly and fast also very efficient I will highly recommend thanks you efficient I will highly recommend thanks you More

Not impressed with your service department, we have brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even walking in to the dealership is not the same not friendly at all, been waiting for my vehicle to been fix for over 3 weeks and still waiting, we don’t even get a call to let us know what is happening, More