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Gene Messer Kia - Service Center

Lubbock, TX

4.4
196 Reviews
Call Service Center (844) 402-3025

196 Reviews of Gene Messer Kia - Service Center

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January 18, 2024

Gene messer kia got me a mid morning appointment for my broken front passenger window the staff and technician did a great job!! Thanks much.. Jon W More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staff & technician were excellant
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Jan 21, 2024 -

Gene Messer Kia responded

We're glad to hear that Gene Messer Kia was able to get you a mid-morning appointment for your broken front passenger window and that the staff and technician did a great job. Thank you for choosing Gene Messer Kia, and we look forward to serving you again! Safe travels!

January 13, 2024

Every staff member is nice from the moment I walk in the doors. Any questions I have no matter how silly they answer without making me feel bad. Highly recommend 10/10 More

by jojo.ratliff98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger beard. Nice new man. (Idk names.)
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Jan 17, 2024 -

Gene Messer Kia responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 12, 2024

Amazing staff that is very kind and helpful, I would definitely recommend anyone to come here! More

by anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Report | Print
Jan 13, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

The staff in the service department was so helpful when my Kia needed repaired. They kept me updated on the progress and actually got my car back to me faster than originally expected. More

by meganmykal5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Report | Print
Jan 03, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

It was awesome to be immediately greeted in the service bay. It reflects a level of customer service that far exceeds expectations. More

by Rick and Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Dec 27, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a fast and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

James in the service department was of great help. Highly recommend having him as your service advisor. More

by TSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 19, 2023 -

Gene Messer Kia responded

It's fantastic to hear that you had a great experience and that James provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Great service nice people clean area excellent service great customer care great job fast check out More

by lupruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some guy
Report | Print
Dec 09, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Very disappointed in my service experience yesterday. Had an appointment at 9:30am for oil change and tire rotation. Got there at 9am. Originally told it would be a 30min wait. Upon checking in told it More

by amlkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Report | Print
November 18, 2023

Great service, minimum wait time polite service man,very informative, they were entertaining at the end More

by mekanlinda53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their name, he was blonde headed
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Nov 18, 2023 -

mekanlinda53 responded

They were helpful at answering any questions, and fast and satisfactory experience

Nov 18, 2023 -

mekanlinda53 responded

I recommend everyone to the good experience you will have by allowing Gene Messer to service your car

November 18, 2023

Were courteous and friendly Work done promptly Professional employees greeted me with a smile I would recommend anyone to your dealership More

by skitchens2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Nov 21, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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