Gene Messer Kia - Service Center

Excellent customer service. Priscilla very helpful. My daughter is a student at Texas Tech & I live outside of Dallas, Priscilla understood an easy to work with. Priscilla very helpful. My daughter is a student at Texas Tech & I live outside of Dallas, Priscilla understood an easy to work with. More

Went in to get warranty work on my 2020 Kia Rio because the trunk latch broke. They weasled their way out of the repair by claiming my 2020 Kia Rio was a December of 2019 of 2020 Kia Rio and said my warran the trunk latch broke. They weasled their way out of the repair by claiming my 2020 Kia Rio was a December of 2019 of 2020 Kia Rio and said my warranty was expired despite having less than 60,000 miles. To make matters worse, they tried to sell me on additional repairs such as a head gasket that I absolutely don't need since mine isn't damaged in the slightest. My engine is in perfect condition and they wanted to charge me $550+ for a repair that I don't need. My mechanic replaced the trunk latch for $80 and checked their list of recommended services. He stated that he couldn't find any problem with my head gasket, so they were trying to screw me. I had respect for Kia because my car hasnt given me any issues but now, I will NEVER buy anything from Kia again. Hands down the worst experience I've ever had with a dealership. More

Fast service , My car was done quickly service advisor knew exactly what l needed thanks knew exactly what l needed thanks More

Very efficient with good communication and explanation. Concise discussion. Thanks for the good job guys! Concise discussion. Thanks for the good job guys! More

Called to schedule oil & filter change. Service was able to get me in at 1230. Perfect for me. Covered drivers seat and floor while in service. Angela was very kind checking my car in and Service was able to get me in at 1230. Perfect for me. Covered drivers seat and floor while in service. Angela was very kind checking my car in and efficient checking out . When I returned, my car was ready. More

The work for the recall was done great but when i checked the work, the installer but a deep scratch under the window. It’s about 1-1 1/2 inch long. I put black pen to it but still Very noticeable. I should the work, the installer but a deep scratch under the window. It’s about 1-1 1/2 inch long. I put black pen to it but still Very noticeable. I should have been informed about the damage but nothing… More

Employees very nice. Provide water and coffee. WiFi. Super clean. Love our car. They explain very good. Provide water and coffee. WiFi. Super clean. Love our car. They explain very good. More

Awesome job, I very much enjoy going to Kia. Everyone is so nice to me. Never had a bad experience! Everyone is so nice to me. Never had a bad experience! More

Excellent Customer Service! The services department is extremely kind and you know when dropping off your vehicle, any service is going to be done correctly and efficiently! The services department is extremely kind and you know when dropping off your vehicle, any service is going to be done correctly and efficiently! More

Always do a Great job. People are all very nice and helpful. Prices are really good too. Been using them for all service needs since we got our car. People are all very nice and helpful. Prices are really good too. Been using them for all service needs since we got our car. More