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Gene Messer Kia

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
488 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 488 reviews

June 12, 2023

Overall, everyone was professional, personable, helpful, reasonable and very Friendly! The business setting was very clean and presentable. More

by JWI Services
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Matt, and Matt.
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Jun 17, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

So awesome I’ve bought 6 Kia since 2016 from same sales person will again More

by Collectible_sports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Jun 17, 2023 -

Gene Messer Kia responded

We appreciate your positive review of your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2023

Good costume service friendly and fast also very efficient I will highly recommend thanks you More

by ecko110978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the employees name
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Jun 17, 2023 -

Gene Messer Kia responded

We are so pleased you enjoyed your visit to Gene Messer Kia! We hope you have a great day!

June 09, 2023

Not impressed with your service department, we have brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even More

by Helen_Morris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknow
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Jun 14, 2023 -

Gene Messer Kia responded

Thank you for your feedback about the time being taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

Jun 17, 2023 -

Helen_Morris2000 responded

What are you wanting to know, My phone number is 806-241-6271,

June 06, 2023

Gene Messer Kia always has a friendly professional quality service team and Mike the courtesy driver is such a friendly addition to complete the team. More

by Rkfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Mike
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June 05, 2023

Worst customer service I’ve ever dealt with. Have had my car in shop at least four times now (one time for 10+ days), and have yet to fix the problem. More

by TTxngal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, John
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Jun 08, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your experience with your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

June 05, 2023

I wasn't greeted upon arrival. The attendings seemed unbothered or pressed to see about my problem. More

by Jomoses07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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Jun 08, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your arrival experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

June 03, 2023

Their service department is great! After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really lik More

by sally1978sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Print
Jun 07, 2023 -

Gene Messer Kia responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

June 02, 2023

It’s was a great experience everyone was very help and got us in and out in a timely manner More

by brent_a1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 07, 2023 -

Gene Messer Kia responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 01, 2023

Really nice people and very helpful! They made buying our vehicles easy! I would recommend! More

by monicap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
Print
Jun 05, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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