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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
447 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 447 reviews

March 10, 2026

Dylan VH made my buying experience FANTASTIC, timley, knowledgeable, thorough and a pleasure to work with. The "after the sale" care & attention will bring me back to Dylan, specifically, again More

by Chris F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan
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Mar 12, 2026 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

March 03, 2026

I made an appointment for a maintainance checkup for my car and there were able to do it within an hour. The service staff were very friendly and helpful. More

by bpettit33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 07, 2026 -

Gene Messer Kia responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2026

They sold me a car with a rolled back odometer and I’m not pleased with the outcome More

by rebeccamarie1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
TJ, Leroy and Matt
Report | Print
Mar 05, 2026 -

Gene Messer Kia responded

Rebecca, I sincerely apologize for the frustration you experienced. That was never our intention. I worked hard to ensure we addressed the odometer concern and got you into a vehicle you could feel confident in. I truly did everything within my ability to make this right. Thank you for giving us the opportunity to correct it, and again, I’m very sorry for the inconvenience. Matt Baugher General Manager mbaugher@group1auto.com

March 01, 2026

Easiest and smoothest service experience I've ever had! A job well done Gene Messer Kia! Thank you for taking such good care of me AND my car! More

by Rhonda A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John S.
Report | Print
Mar 04, 2026 -

Gene Messer Kia responded

Hello Rhonda, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2026

Incredible! Best experience ever. Chris was amazing to work with. Finance department was so easy and quick. Ginger was a great help too! Everybody was helpful. More

by Dogface1!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Chris! Awesome! Ginger , and Eduardo too. Great staff!
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Mar 04, 2026 -

Gene Messer Kia responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 25, 2026

Matt, Shaun & Leroy were all professional, efficient and fun to work with!! Thanks for the new ride y’all! More

by macey.duncan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Shaun, Leroy
Report | Print
Mar 01, 2026 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2026

Fast and great service. Real politeness, friendly service. Received my car the same way I took it in More

by shermanlamontebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
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Feb 26, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2026

Very responsive very nice and very helpful listened to everything I said and helped me More

by BKlatt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
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Feb 23, 2026 -

Gene Messer Kia responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2026

They are great with getting your vehicle in and out and getting you back home More

by rebagay1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Feb 23, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2026

Got an oil change today. Employees are friendly. The added inspection with the oil change keeps me assured that I am driving a good car. Thanks to the staff. More

by Redrose
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Feb 21, 2026 -

Gene Messer Kia responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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