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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
467 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 467 reviews

July 09, 2026

The dealership was very nice, clean had a friendly atmosphere. Everyone was welcoming. My salesman Joe Villanueva was Amazing! More

by Bri Bri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
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Jul 10, 2026 -

Gene Messer Kia responded

Hello, we are so happy to read such a great review about Group 1 Kia Hub City! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 30, 2026

Caring staff friendly and helpful with my car repair they were many so Thank you for all the help More

by Raven green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jul 02, 2026 -

Gene Messer Kia responded

Hi Raven, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2026

Friendly, good customer service. Very clean waiting area. Shows that they care for their customers by having snacks, coffee for those who decide to wait for cars. More

by lovelyauwardt
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
T.K, Ginger Savage, Taurean Henderson, Alexander Havens
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Jun 17, 2026 -

Gene Messer Kia responded

Hello, we are so happy to read such a great review about Group 1 Kia Hub City! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2026

Great customer service very friendly and polite staff making the buying process very very easy More

by numguitarist80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John neely
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Jun 16, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2026

The salesperson was very helpful and listened to my concerns and addressed them appropriately. The entire sales team were extremely engaged and credited their approach to the CEO, who’s a native to Lub More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon & Adam Stromstad
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Jun 14, 2026 -

Gene Messer Kia responded

Hi Chris, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Kia Hub City! We can't wait to see you again, have a great day.

June 10, 2026

Great place to get your Kia serviced John took excellent care of us I highly recommend them for your Kia needs More

by mtedder77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Jun 11, 2026 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 01, 2026

Dee Alonzo has already helped for years on my Kias. I was looking for a used car just to use for work and found a better deal on a new Kia and I love it! The staff a Kia always make a way for you! More

by ladyjustice83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo and Michael Bates
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Jun 03, 2026 -

Gene Messer Kia responded

Hello, we're happy you found Dee to be so supportive during your experience here at Group 1 Kia Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2026

Amazing service from Kyle Havens as always. Explains everything and is very polite. He will be my go to guy from now on. More

by jrobertsontx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Havens
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Jun 01, 2026 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 30, 2026

Very helpful and courteous - did repairs in timely manner. I would recommend the Lubbock Kia service division. More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
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May 31, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 28, 2026

My visit to the dealership was very pleasant, this is my second time for the maintenance of my vehicle and I love the attention, they are very friendly and courteous and I will definitely recommend to anyon More

by Lilia Mejía
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayla Ruiz
Report | Print
May 30, 2026 -

Gene Messer Kia responded

Hi Lilia, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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