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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
447 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 447 reviews

May 19, 2026

Brought my 2020 Sorento in for an oil change and service. Easy drop off, and I got my car back quick. The service manager John took care of me and did a great job! He arranged for an uber to pick me up w More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
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May 15, 2026

They do a good job. This should require a maximum #of words, not a minimum. I have better things to do. More

by peggylowrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
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May 11, 2026

Great service and very helpful and very courteous. Informed me of things I didn't know was needed. More

by kingandqueenragnarok2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela marti
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May 14, 2026 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2026

Service was great and fast . .the customer service was excellent went above and beyond to make things great More

by Melissa69818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 14, 2026 -

Gene Messer Kia responded

Hello, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

May 08, 2026

They were very nice and the diagnosis was so smooth but I think the place is overpriced too much More

by S1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 14, 2026 -

Gene Messer Kia responded

Thank you for the kind words about our friendly service and efficient diagnosis process. We strive to provide the best possible experience for our customers. Regarding pricing, please reach out to us directly so we can discuss your concerns. We value your feedback and appreciate your business.

April 28, 2026

The staff were able to get me in and out of the dealership with my new vehicle under 2 hours. Super smooth and fast process. More

by fvizueth38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon
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May 14, 2026 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 24, 2026

They took care of my recalls and also took care of aa new more problems and had my vehicle back on the road in know time More

by cryspadilla.cp
Recommend Dealer
Yes
Employees Worked With
Mia
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Apr 27, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2026

Quick and easy service. They did exactly what I had asked for in a timely manner. More

by Vnramirez90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Apr 26, 2026 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2026

Gene Messer Kia has always been such a great dealership for me. Every single time I go in they are always nice, kind and courteous and always willing to help and find a solution. I will continue to go back More

by Latrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name.
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Apr 21, 2026 -

Gene Messer Kia responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2026

I loved my latest experience when I had to take care of a recall. Everyone was so friendly and made me feel welcome. This is unlike my previous visit for servicing. These people were mostly new and they real More

by lindabroday
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't catch the woman's name.
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Apr 21, 2026 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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