Gene Messer Kia

Went in for a service based on time passed since last one - not mileage - mileage was 3+ K miles after the previous service but 6 months later. Without reading my previous service they urgently recommended a - not mileage - mileage was 3+ K miles after the previous service but 6 months later. Without reading my previous service they urgently recommended a fuel injection service which I wrongly assumed was based on inspection. Since I had that service 6 months and 3K miles ago I wondered what could be so drastically wrong that it needed another service so soon after the last one. When I went to ask about that I learned it was based on the current mileage, not any inspection. So when they finally looked at the record, they took it off their list of things to do. If they had looked more closely at the previous record they’d have seen they shouldn’t be charging me for the oil change either since I had agreed to a promotion at the time. This isn’t my first bad experience at a Gene Messer service department, I stopped getting my 2009 Sonara service at Messer Hyundai when they kept urgently recommending a timing belt change on a car that had a timing CHAIN. More

No matter how many times I tell them, they still can't get my name right!! get my name right!! More

Gene Messer/Group 1 review This is the third vehicle I have purchased from this dealership, and I can confidently say that my experiences have been consistently positive. My first purchase was with Aaron have purchased from this dealership, and I can confidently say that my experiences have been consistently positive. My first purchase was with Aaron (Lexus), followed by Oscar (RAM), and most recently, Pierce (Kia) on October 12, 2026. Each transaction was handled efficiently and professionally, with the buying process being relatively seamless from beginning to end. Most of my questions were answered promptly, and because I knew exactly which vehicle I wanted before walking through the door each time, I appreciated that the team made the process straightforward and delivered exactly what I was looking for, whether purchasing for myself or my wife. While there were a couple of minor issues following two of the purchases, I was pleased that they were addressed promptly and appropriately. That level of follow-through speaks volumes about a dealership's commitment to customer satisfaction, and I genuinely appreciate it. The customer service team, reception staff, and service department also deserve recognition for contributing to an overall positive buying experience. It's not just about purchasing a vehicle; it's about feeling valued, having confidence in the people you're doing business with, and knowing that any concerns will be taken seriously. My wife, Kymberlie, and I would gladly recommend this dealership to friends, family, and anyone looking for a positive and dependable vehicle-buying experience. Our confidence in their expertise, professionalism, and customer service is what has brought us back three times. We certainly hope our most recent purchase proves to be just as satisfying as the previous two. If the experience continues at this level, I wouldn't hesitate to do business with them again. I have to admit that my incredible wife of 27yrs wrote this while I was working and I give my stamp of approval! Three times is a charm! Thanks Gene Messer/Group 1! More

It was the service for oil over 1hr and 45mnt wait even setting an appointment. This is the 2nd time. They claim to not to have the. Correct filter same as last time. So they seem unprepared. setting an appointment. This is the 2nd time. They claim to not to have the. Correct filter same as last time. So they seem unprepared. More

Johnny was very kind and professional. He did what ever it took to help me in my situation without taking advantage of me. I appreciate the kindness of everyone I came in contact with. He did what ever it took to help me in my situation without taking advantage of me. I appreciate the kindness of everyone I came in contact with. More

Pierce was awesome to deal with. He went above and beyond to help us Great work He went above and beyond to help us Great work More

We were very pleased with the service and assistance we received from Dylan. We never felt pressured to make any decisions we were not comfortable with. His professionalism and that of everyone we met was received from Dylan. We never felt pressured to make any decisions we were not comfortable with. His professionalism and that of everyone we met was first class. We also fell in love with Ginger. She was the icing on the cake. Also, we are very happy with our new KIA Sorento. Thanks for the great service and fair dealing. More

Ryan Martinez was spectacular and super helpful with my car decision. This was my first time ever purchasing a KIA and I’m so glad I had Ryan helping me. car decision. This was my first time ever purchasing a KIA and I’m so glad I had Ryan helping me. More

Huge shoutout to Jamie Armenta for making our vehicle purchase such a smooth experience! He went above and beyond to fit my schedule and made sure all of our questions were answered. I wouldn't hesitate purchase such a smooth experience! He went above and beyond to fit my schedule and made sure all of our questions were answered. I wouldn't hesitate to buy another car from Jamie at this location in the future. More

Asia (sp) was very sweet, kind & helpful during check-in. I was kept update the whole time my vehicle was there. The gentleman who checked me out was nice, thorough & quick to get me my car! I was kept update the whole time my vehicle was there. The gentleman who checked me out was nice, thorough & quick to get me my car! More