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Gene Messer Hyundai

Lubbock, TX

4.4
374 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 374 reviews

September 08, 2024

Overall I was treated very well. The work on my vehicle was performed in a timely manner. More

by rudybustamante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person in charge of the shuttle service.
Sep 10, 2024 -

Gene Messer Hyundai responded

Hi, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!

September 08, 2024

My car isn’t running anymore after taking it to this place!! Horrible horrible horrible More

by Veroesteezy08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa
Sep 10, 2024 -

Gene Messer Hyundai responded

Veroesteezy08, I apologize that you experienced an issue with your service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you at bcimino@GeneMesser.com. Thank you, Brendan Cimino General Manager

August 31, 2024

Jasmine is always helpful getting appointments scheduled and paperwork done. They fixed my turn signal and did the multi point inspection. It went well. More

by Snoozematchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine, Jesse, Diego
Sep 02, 2024 -

Gene Messer Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2024

Great people to deal with, was in and out of finance in no time, friendly atmosphere More

by jhbairgunner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Molina, Ivan Munoz
Sep 02, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

Fast and friendly, a quick morning visit. Will definitely return for my next visit with my car. More

by Tommy Frizznlv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 31, 2024 -

Gene Messer Hyundai responded

Hi Tommy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

Deceptive practices. Do your research. Don’t believe anything they tell you. Ask for proof of all services and in writing of some form. More

by Greenangel150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zzzzzzzzzzzzzz
Aug 29, 2024 -

Gene Messer Hyundai responded

Greenangel150, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it, but it seems I couldn’t locate your name in our database with what you provided, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Sincerely, Brendan Cimino General Manager bcimino@GeneMesser.com

August 24, 2024

Helpful and patient! I had been watching fir this specific car for a few months and the price was right. More

by Shirleywalkerblevins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genero Gutierrez
Aug 31, 2024 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 21, 2024

Went there to have an oil change, tire rotation and recall. My appointment was at 8 am which the car was dropped off the night before. At 1120 am on the day of the appointment I called for the status More

by Apexmastertc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown, never introduced themselves
Aug 24, 2024 -

Gene Messer Hyundai responded

Apexmastertc, We sincerely apologize for the extremely disappointing customer service you received on your visit. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at bcimino@GeneMesser.com. I would like to discuss how we can regain your trust. Sincerely, Brendan Cimino General Manager

August 17, 2024

The Service department completed their job but had to request that they go back to do overall check up. That revealed some issues that would not have been discovered and needed to be brought to my attent More

by cathyogle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Aug 19, 2024 -

Gene Messer Hyundai responded

Thank you for your feedback. I apologize that additional issues were discovered after the initial service and that these weren't identified sooner. Please contact me so we can address your concerns and ensure a more thorough check in the future. Brendan Cimino General Manager bcimino@GeneMesser.com

August 15, 2024

Nate was a great guy. Me and my wife went in to see a car she really liked and ended up walking out with it. He was a really good guy patient, answered our questions and w More

by Alvino & Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Bosquez
Aug 16, 2024 -

Gene Messer Hyundai responded

Hi Alvino, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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