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Gene Messer Hyundai

Lubbock, TX

4.4
357 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 357 reviews

July 26, 2024

The dealership was very clean! We had our baby with us and they were very accommodating! It was the best car buying experience I’ve ever had! Ken was phenomenal and so patient with More

by KendylGallegos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken
Jul 26, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 24, 2024

Absolutely the most courteous group of people I have encountered at any dealership! Victoria was especially helpful and went beyond what I asked for . More

by Shboles54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria,
Jul 26, 2024 -

Gene Messer Hyundai responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Hyundai. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2024

Everyone was so polite, professional and kind! Michael Cantu was amazing!!! He was very knowledgeable and helpful. He went above and beyond for me! More

by Kimhammed16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cantu
Jul 18, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

July 14, 2024

Very welcoming. The waiting room was excellent. The bathroom was extra clean. Service was great. More

by dslindley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Jasmine
Jul 14, 2024 -

Gene Messer Hyundai responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2024

The Female Employees working the Counters have very Poor Customer Skills. Took my Car in for a Routine Oil Change was there Over 3 Hours. Because they started Working on some Factory Recall concerning my Sc More

by freddyq1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Jul 19, 2024 -

Gene Messer Hyundai responded

freddyq1212, I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Brendan Cimino General Manager bcimino@genemesser.com

July 11, 2024

Everyone we dealt with were super nice and knowledgeable! One problem though. For some odd reason my Santa Fe did not come with car mats. I didn’t realize this until we were closing. I wasn’t going to back o More

by martykgallagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo
Jul 17, 2024 -

Gene Messer Hyundai responded

martykgallagher, Thank you for your feedback. I apologize that your sales experience was anything but satisfactory. After reviewing your situation, we want to make things right by providing you with the floor mats. Please contact me at bcimino@GeneMesser.com so I can assist you with this. Thank you, Brendan Cimino General Manager bcimino@GeneMesser.com

July 02, 2024

I bought my daughter a car for her 17th birthday only to find out the transmission needed replaced.. Had the vehicle for a matter of days and went to pick it up June 30th only to drive it and the problem st More

by Chris P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rather not say
Jul 03, 2024 -

Gene Messer Hyundai responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 806.785.7853. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Brendan Cimino General Manager Gene Messer Hyundai 806.785.7 853 bcimino@GeneMesser.com

June 19, 2024

Easy to make an appointment to do oil change and check problem with them then they serve it fast and friendly . More

by Eric Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jun 21, 2024 -

Gene Messer Hyundai responded

Hi Eric, thank you for taking the time to leave a review for us at Gene Messer Hyundai. We're happy we could meet your expectations! We look forward to your next visit! Take care!

June 17, 2024

We were so grateful for that we had Genaro "G" Gutierrez help us find the perfect car for us. We had best experience Gene Messer. More

by ToriRog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro "G" Gutierrez
Jun 18, 2024 -

Gene Messer Hyundai responded

Hi, thank you so much for your positive comments about Gene Messer Hyundai! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2024

Thank you Victoria and team. Y’all always make the experience easier for the customer. The car drives great. Glad to be a part of the Hyundai family. Anish Quenim More

by anishquenim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Riviera
Jun 13, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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