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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
374 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 374 reviews

October 15, 2024

We are going on a trip and they have me running today and ready to go. More

by parke86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Oct 18, 2024 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2024

The employee who helped me Cody, he did an amazing job. He made sure everything was done right and smooth. More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Oct 18, 2024 -

Gene Messer Hyundai responded

Hi Alexis, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

Took me over 45 minutes to different times waiting on the phone for no one to answer. Diagnosed my vehicle and didn’t even diagnose it correctly. Spent $500 on a part that didn’t fix the job. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew
Report | Print
Oct 06, 2024 -

Gene Messer Hyundai responded

Josh, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brendan Cimino General Manager bcimino@GeneMesser.com

September 24, 2024

The process of buying the car and the service overall was wonderful. I would use this place again to buy a car. More

by vslawson96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff
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Sep 29, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 20, 2024

I have been using Gene Messer for service for 15+ years, I have not found any reason to change. Service is done in a timely manner and I’ve never had a reason to go back and complain. More

by tomkeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bownds
Report | Print
Sep 27, 2024 -

Gene Messer Hyundai responded

Hello Tomkeyes, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 19, 2024

Everyone was great my experience was wonderful thank you! ! When they delivered my new Santa Cruz everyone took the time to go over everything. Thanks again!! More

by Terry Simmers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 19, 2024 -

Terry Simmers responded

Great Team !,

September 17, 2024

Ayo Ayodele, Ivan in the Finance Deot we’re amazing! ! Highly recommend Gene Lesser Hyundai!!!! More

by ❤️
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo Ayodele
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Sep 20, 2024 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2024

The service dept was great. They got my vehicle in and made the repairs in a timely manner. The staff were very professional and super nice. I will return to this dealership any More

by duttonscott_4871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel A. Castelo
Report | Print
Sep 16, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2024

Very good other than resetting the computer thing after I get an oil charge that’s my only complaint. Love it other than that!! More

by HarleighKratzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember any names
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Sep 14, 2024 -

HarleighKratzer responded

Not upset it’s just annoying I don’t know how to reset it

September 13, 2024

Very competent and knowledgeable people. The service dept is top notch. The remoddeled facility is great. More

by ted_ferreira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Sep 15, 2024 -

Gene Messer Hyundai responded

Hi, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gene Messer Hyundai!

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