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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
347 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 347 reviews

September 14, 2024

Very good other than resetting the computer thing after I get an oil charge that’s my only complaint. Love it other than that!! More

by HarleighKratzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember any names
Report | Print
Sep 14, 2024 -

HarleighKratzer responded

Not upset it’s just annoying I don’t know how to reset it

September 14, 2024

The service dept was great. They got my vehicle in and made the repairs in a timely manner. The staff were very professional and super nice. I will return to this dealership any More

by duttonscott_4871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel A. Castelo
Report | Print
Sep 16, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2024

Very competent and knowledgeable people. The service dept is top notch. The remoddeled facility is great. More

by ted_ferreira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Sep 15, 2024 -

Gene Messer Hyundai responded

Hi, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gene Messer Hyundai!

September 08, 2024

Overall I was treated very well. The work on my vehicle was performed in a timely manner. More

by rudybustamante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person in charge of the shuttle service.
Report | Print
Sep 10, 2024 -

Gene Messer Hyundai responded

Hi, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!

September 08, 2024

My car isn’t running anymore after taking it to this place!! Horrible horrible horrible More

by Veroesteezy08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa
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Sep 10, 2024 -

Gene Messer Hyundai responded

Veroesteezy08, I apologize that you experienced an issue with your service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you at bcimino@GeneMesser.com. Thank you, Brendan Cimino General Manager

August 31, 2024

Jasmine is always helpful getting appointments scheduled and paperwork done. They fixed my turn signal and did the multi point inspection. It went well. More

by Snoozematchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine, Jesse, Diego
Report | Print
Sep 02, 2024 -

Gene Messer Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2024

Great people to deal with, was in and out of finance in no time, friendly atmosphere More

by jhbairgunner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Molina, Ivan Munoz
Report | Print
Sep 02, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

Deceptive practices. Do your research. Don’t believe anything they tell you. Ask for proof of all services and in writing of some form. More

by Greenangel150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zzzzzzzzzzzzzz
Report | Print
Aug 29, 2024 -

Gene Messer Hyundai responded

Greenangel150, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it, but it seems I couldn’t locate your name in our database with what you provided, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Sincerely, Brendan Cimino General Manager bcimino@GeneMesser.com

August 28, 2024

Fast and friendly, a quick morning visit. Will definitely return for my next visit with my car. More

by Tommy Frizznlv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Aug 31, 2024 -

Gene Messer Hyundai responded

Hi Tommy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Helpful and patient! I had been watching fir this specific car for a few months and the price was right. More

by Shirleywalkerblevins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genero Gutierrez
Report | Print
Aug 31, 2024 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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