Gene Messer Hyundai

Buyer beware. The dealership tried to sell us a used car as a new car. It had upwards of 1,000 miles on it, and after we discovered we were actually buying a used c The dealership tried to sell us a used car as a new car. It had upwards of 1,000 miles on it, and after we discovered we were actually buying a used car, they wouldn't negotiate the price a bit. They kept trying to insist that it was a new car. They didn't seem at all interested in making us happy as customers, nor did they attempt to work with us when we discovered they had misled us, nor even attempt to be fair, kind people in this process. Jeff, the manager was dismissive and rude when we voiced our concerns. So many red flags came up in our dealings with them that we have officially taken our business elsewhere. More

Changed my mind about Car Salesmen Really good experience at Hyundai. Casey was awesome. We did not feel any pressure to buy. The salesman listened to us and helped us find a car we cou Really good experience at Hyundai. Casey was awesome. We did not feel any pressure to buy. The salesman listened to us and helped us find a car we could afford. I feel confidant that we got a really good deal. I have family members that also plan to visit Hyundai. More

Great dealership We got all questions answered and it was exactly what we wanted at the right price. The financing was handled professionally and as quickly and thorou We got all questions answered and it was exactly what we wanted at the right price. The financing was handled professionally and as quickly and thoroughly as possible. This car is perfect for our future travels! More

Great Experience! They really went above and beyond to get me taken care of through a rough patch, I had an emergency c-section in the middle of our car deal and they a They really went above and beyond to get me taken care of through a rough patch, I had an emergency c-section in the middle of our car deal and they actually delivered the vehicle to the hospital! More

Joshua Arthurs review Amazing work and great attitude from salsa person the car is amazing aND I am very happy with the overall everything. I will always recommend people Amazing work and great attitude from salsa person the car is amazing aND I am very happy with the overall everything. I will always recommend people to get a car there More

Review Excellent service, honest as well! He was upfront and gave our family what we needed. I would def. recommend using Alexis services again for our famil Excellent service, honest as well! He was upfront and gave our family what we needed. I would def. recommend using Alexis services again for our family or friends.. More

Great people at a great dealership My whole experience was wonderful from the beginning to the end! What a wonderful place to buy a car! I love my new car and am glad I came to Gene M My whole experience was wonderful from the beginning to the end! What a wonderful place to buy a car! I love my new car and am glad I came to Gene Messer Hyundai. More

Kudos Wonderful team here. From the greet in the parking lot to the leisurely test drive with lots of patience. to the detailed financial eval and the serv Wonderful team here. From the greet in the parking lot to the leisurely test drive with lots of patience. to the detailed financial eval and the service team cooperation with the final details. More

Car purchase Great experience , I Was able to accomplish what I set out to do. Buy an new suv, with a warranty that cover bumper to bumper, and get very close to t Great experience , I Was able to accomplish what I set out to do. Buy an new suv, with a warranty that cover bumper to bumper, and get very close to the payments I needed. Overall it was a huge success. More

Excellent buying experience Gene Messer Hyundai is the best dealership in Lubbock to work with. This is my second purchase (in 2 years) from the new lot and I anticipate more in Gene Messer Hyundai is the best dealership in Lubbock to work with. This is my second purchase (in 2 years) from the new lot and I anticipate more in the future. The atmosphere is very comfortable and inviting. Everyone seems to be happy with what they are doing and they are all knowledgeable. The service department is also VERY friendly and accommodating. They always do a great job and keep me well informed. I will be back when it is time for my next purchase :) More