Gene Messer Hyundai
Lubbock, TX
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This dealership has had eleven months to fix the warranty without voiding it. We, as in both my daughter and I bought this car and alerted dealership right away, again at first service and just today at seco without voiding it. We, as in both my daughter and I bought this car and alerted dealership right away, again at first service and just today at second service, three times they’ve had a chance to live up to their promises and we’ve only heard” sorry, we cannot put your daughter’s name on the warranty even though her name is on the loan, in the registration and on the title GM is holding “ Unacceptable .. there’s always a way to correct your mistake. Whether it means establishing a new warranty under extended services that GM pays for or going the extra mile and allowing corporate to get involved. More
They are always courteous. Answer any questions and let me know any suggestions they may have about my pickup care. Explain what future service should be. Answer any questions and let me know any suggestions they may have about my pickup care. Explain what future service should be. More
Took me over 45 minutes to different times waiting on the phone for no one to answer. Diagnosed my vehicle and didn’t even diagnose it correctly. Spent $500 on a part that didn’t fix the job. phone for no one to answer. Diagnosed my vehicle and didn’t even diagnose it correctly. Spent $500 on a part that didn’t fix the job. More
I have been using Gene Messer for service for 15+ years, I have not found any reason to change. Service is done in a timely manner and I’ve never had a reason to go back and complain. I have not found any reason to change. Service is done in a timely manner and I’ve never had a reason to go back and complain. More
Everyone was great my experience was wonderful thank you! ! When they delivered my new Santa Cruz everyone took the time to go over everything. Thanks again!! ! When they delivered my new Santa Cruz everyone took the time to go over everything. Thanks again!! More