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Gene Messer Hyundai

Lubbock, TX

4.4
347 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 347 reviews

October 19, 2024

Always friendly and quick to care of their customers and answering questions we as customers might have or not understand More

by terriegg1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Gomez & Victoria
Oct 20, 2024 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

This dealership has had eleven months to fix the warranty without voiding it. We, as in both my daughter and I bought this car and alerted dealership right away, again at first service and just today at seco More

by maflew
Recommend Dealer
No
Employees Worked With
All and GM
Oct 25, 2024 -

Gene Messer Hyundai responded

maflew, I apologize that you experienced a problem in service with your warranty. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Brendan Cimino General Manager bcimino@GeneMesser.com

October 18, 2024

They are always courteous. Answer any questions and let me know any suggestions they may have about my pickup care. Explain what future service should be. More

by Crhdesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Oct 19, 2024 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! We look forward to your next visit! Take care!

October 15, 2024

We are going on a trip and they have me running today and ready to go. More

by parke86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 18, 2024 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2024

The employee who helped me Cody, he did an amazing job. He made sure everything was done right and smooth. More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 18, 2024 -

Gene Messer Hyundai responded

Hi Alexis, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

Took me over 45 minutes to different times waiting on the phone for no one to answer. Diagnosed my vehicle and didn’t even diagnose it correctly. Spent $500 on a part that didn’t fix the job. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew
Oct 06, 2024 -

Gene Messer Hyundai responded

Josh, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brendan Cimino General Manager bcimino@GeneMesser.com

September 24, 2024

The process of buying the car and the service overall was wonderful. I would use this place again to buy a car. More

by vslawson96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff
Sep 29, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 20, 2024

I have been using Gene Messer for service for 15+ years, I have not found any reason to change. Service is done in a timely manner and I’ve never had a reason to go back and complain. More

by tomkeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bownds
Sep 27, 2024 -

Gene Messer Hyundai responded

Hello Tomkeyes, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 19, 2024

Everyone was great my experience was wonderful thank you! ! When they delivered my new Santa Cruz everyone took the time to go over everything. Thanks again!! More

by Terry Simmers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 19, 2024 -

Terry Simmers responded

Great Team !,

September 17, 2024

Ayo Ayodele, Ivan in the Finance Deot we’re amazing! ! Highly recommend Gene Lesser Hyundai!!!! More

by ❤️
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo Ayodele
Sep 20, 2024 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!