Gene Messer Hyundai

Drop-in service - fast turn-around I had recently purchased new tires on an short schedule basis. I knew I needed to have a wheel alignment done. I normally schedule the service for my I had recently purchased new tires on an short schedule basis. I knew I needed to have a wheel alignment done. I normally schedule the service for my vehicle on-line ahead of time, but since we were in Lubbock for my wife's medical appointments, I thought I would stop by Gene Messer Hyundai service department and inquire about scheduling a wheel alignment and oil change and the charges for the service. Knowing that we live an hour and a half away, they told me they could take care of my needs right then. In less than an hour and a half, they had the alignment and oil change done, the car washed and we were on our way. The service staff and management at this dealership is excellent!!! I own two Kia vehicles that have never been serviced anywhere else. More

Happy Camper I have been doing business with Gene Messer Hyundai for 10 years now with no problems whatsoever. I would recommend this dealer to all my friends I have been doing business with Gene Messer Hyundai for 10 years now with no problems whatsoever. I would recommend this dealer to all my friends More

Great Customer Service Bought a used car. Geoff was the salesman. He went above and beyond to make sure everything was taken care of and even sat with me to show me how to Bought a used car. Geoff was the salesman. He went above and beyond to make sure everything was taken care of and even sat with me to show me how to sync my phone to the car. He was really awesome. I love my new car. More

Front desk personnel are excellent . The servicing of my vehicle is less than satisfactory. They put I refused a front end alignment when in fact I did have a front end alignment and my . The servicing of my vehicle is less than satisfactory. They put I refused a front end alignment when in fact I did have a front end alignment and my car still pulls to the right. When I immediately called back the next day and was told I might have to pay again because I could have hit something or that the service people might not be familiar with my make of car I decided not to bring back there. More

Right front headligh assembly Headlight assembly was ordered by Ashley (Parts Department) and she gave an arrival date for assembly to arrive. Scheduled service for the following Headlight assembly was ordered by Ashley (Parts Department) and she gave an arrival date for assembly to arrive. Scheduled service for the following day after arrival of headlight assembly. Alex gave a complete time of work. Lewis took me to my workplace. Service provided by all involved was excellent and every committed schedule was met. Great service department with courteous staff with a great leader in Billy Martinez. More

New Car Purchase I originally contacted the dealership about a used car but it had already sold. I wasn't interested in a new car but, my salesman, Michael Covington, I originally contacted the dealership about a used car but it had already sold. I wasn't interested in a new car but, my salesman, Michael Covington, found me a new car with all the features I wanted for that same price as the used cars I had been looking at! He wasn't pushy and spent considerable time looking for the right car. He found it in Oklahoma and had it brought to the dealership. I live several hours from Lubbock. They did all of the paper work ahead and when I went to pick up the car it only took about an hour to finalize the deal. Overall a great car buying experience! More

Took Care of me after some misunderstandings. Mr. Martinez took care of a misunderstanding with the warranty on my Sonata A/C. It is working really great now. I really appreciate them. Mr. Martinez took care of a misunderstanding with the warranty on my Sonata A/C. It is working really great now. I really appreciate them. More

Oil change & lube Service writer Alex did a good job of getting me in & out & honoring appointment time! It’s great when a service department does what they say & in ti Service writer Alex did a good job of getting me in & out & honoring appointment time! It’s great when a service department does what they say & in timely manner! More

Surprised I waited 1hr and 45 minutes for an oil change! When I went to pay because I had waited so long and they were unable to do the carwash as the staff had I waited 1hr and 45 minutes for an oil change! When I went to pay because I had waited so long and they were unable to do the carwash as the staff had already gone home. I was given the service free and was very surprised! More

Great I am 78 and a widow. I rely on the dealership to keep my car in tip-top condition. I know that I can depend on them when I need anything related to I am 78 and a widow. I rely on the dealership to keep my car in tip-top condition. I know that I can depend on them when I need anything related to my car. This is very important to me at my age. It relieves me of any car worries and helps me to enjoy being a car owner. More