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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
475 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 475 reviews

August 25, 2025

Good service. Service personnel were exceptional and informed me about the service that was provided for me. More

by billbizzell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names that I can recall.
Report | Print
Aug 27, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2025

I trust Hyundai they done a good job on my SUV I trust them more More

by jeffreylandsman823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob ipock
Report | Print
Aug 24, 2025 -

Gene Messer Hyundai responded

Hi, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

August 21, 2025

They took my vehicle promptly at my appointment time, and the final bill was less than the estimate! More

by malsamjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Aug 24, 2025 -

Gene Messer Hyundai responded

Hi, we really appreciate your feedback! We hope you have a great day!

August 14, 2025

Poor customer service. Appointments does not guarantee your car will be seen or diagnosed at the time you schedule. More

by ybushell
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel, Stephanie and I don't remember the other 2 names
Report | Print
Aug 16, 2025 -

Gene Messer Hyundai responded

Hello Ms. Bushell! I am so sorry to hear that our service fell short of your expectations! We were able to set up the loaner, and had your vehicle repaired in a timely manner considering the service performed. I wish we could have spoken about this in person, I would have loved to have known at the time so we could have done better to rectify the situation then. Please call me at 806-403-0956 or email me at swalters@group1auto.com and I would be happy to discuss this further. Thank you!   Stephanie Walters  Service Director

August 11, 2025

The service here was amazing. I purchased a new Santa Fe Cruz one day and the next day my husband purchases a new Sonata. Thank you for making both sales smooth and easy. More

by rayray79412
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Amadeo
Report | Print
Aug 12, 2025 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2025

Service area clean. Service people very nice and polite. The only reason I gave you four stars is because I had to come back . The mechanic took my lock for my wheels ou More

by habit-uproar7v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Aug 12, 2025 -

Gene Messer Hyundai responded

Thank you for your feedback! We apologize for the inconvenience of the misplaced lock for your wheels. We will make sure our mechanics are more diligent in returning all items to their proper place. We appreciate your business and look forward to providing you with exceptional service in the future!

August 11, 2025

Very friendly across the board . .. got problem with my vehicle taken care of at a fair price. More

by kellyrobinson3159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Aug 12, 2025 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2025

One of the worst vehicle experiences I’ve had. Zero communication or responses for 5 days. More

by chrisnoonan228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure nobody answered
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Aug 12, 2025 -

Gene Messer Hyundai responded

Hello! I am so sorry to hear that our service fell short of your expectations! At this time, I am unable to research the service visit with the information provided in the review. If you can call me at 806-403-0956 or email me at swalters@group1auto.com, I would love to look into it further and see what we can do to make it right. Thank you!   Stephanie Walters  Service Director

August 09, 2025

Great dealership Kristo was very nice and very concerned with me and my wife's needs and wants and got us the perfect car!! More

by cplspd109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristo
Report | Print
Aug 10, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 06, 2025

Kristo was by far the best car salesman I’ve ever had in my 20 years of purchasing vehicles. He made the process painless and seamless from start to finish. I’ll most certainly recommend him! John was also More

by christyterry109
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristo, John
Report | Print
Aug 07, 2025 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! If you have any further questions, please give us a call. We're always happy to help!

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