Gene Messer Hyundai

Made an appointment for 430pm to have diagnostic on AC. I realized that they wouldn't be able to get it done that day as they closed at 5pm. However when I called after noon the following the day it still I realized that they wouldn't be able to get it done that day as they closed at 5pm. However when I called after noon the following the day it still hasn't even been taken back for diagnostic. Was told it should be about another 30m. At 3pm I still had received zero communication so I went to pick it up. We have had multiple service items done for this car at this location. Last time was a nearly 3hr oil change. As per usual the girl that works the counter was her normal self, which is her giving the absolute bare amount of customer service and acting like you're really infringing on her time. If the service department doesn't have time to work on cars don't let people make appointments or at least communicate with your customers. We honestly had about another $2.2K in work that I was planning on approving today besides the AC. However after this latest trip to Gene Messer Hyundai I will not be returning to the service department or buying a vehicle from them. I'm not going to purchase a vehicle that you don't have time to service. I'm writing this as I sit at another dealership that I just stopped by at who said of course they could do a quick diagnostic but depending on the problem they probably can't fix it today unless it just needs a coolant charge. See Gene Messer that's all you have to do; diagnose in a timely manner then set a different time for service if you can't complete. Not have my car for basically 24hrs and haven't touched it, called or emailed to let me know you're behind it anything. A simple call or text to say your behind and ask if I want to wait or reschedule would have totally been fine and I wouldn't have been upset at all. Instead I had to play car juggle all day between husband and 2 kids only to have you do nothing. Additionally wanted to add that the other shop I took the car to was able to diagnose and repair my AC and do an oil change in under 2hrs. Cost was just under $360. My text quoted from Gene Messer Hyundai for just the AC "problems" they found and oil change was nearly $3K. Had they communicated with me about running behind I would have most likely agreed to all the service items. However, since I got no communication and the girl at the desk was like oh well I got ticked off and left. Glad I did I saved myself a ton of money. Additionally, I decided to get a quote on the other $2.2K that I was going to approve for other work that needed to be done from a previous visit at Gene Messer I got a quote for a total of $825 at the other shop. Now I just wonder how much of the $1000's we have spent previously at this dealership was either not needed at all or severely overpriced. So, if you like wasting time and money check out Gene Messer Hyundai but at least get a 2nd opinion. More

My salesman Genaro Gutierrez performed excellent customer service as well as the used car manager Ryan Anderson who really made my buying experience/process one to remember! My business will be back for sure service as well as the used car manager Ryan Anderson who really made my buying experience/process one to remember! My business will be back for sure! More

Daniel is quick to respond my need , very nice and provided professional services. He gets things done and very hard worker. Definitely recommend him! provided professional services. He gets things done and very hard worker. Definitely recommend him! More

Great experience. Purchased online. Very quick and fast transaction. Sales person was friendly and great to work with. Purchased online. Very quick and fast transaction. Sales person was friendly and great to work with. More

I have never been treated better by a dealership. They go above and beyond to make sure you get what you want and that you’re satisfied. They go above and beyond to make sure you get what you want and that you’re satisfied. More

They were knowledgeable, professional, and attentive to my needs, helping me find the perfect car that suited both my budget and preference. my needs, helping me find the perfect car that suited both my budget and preference. More

Excellent service team, parts , all of them were attentive to our needs, awnsered all questions promptly...Excellent company attentive to our needs, awnsered all questions promptly...Excellent company More

Wait for an hour+ to be told they didn’t have time to address issue and that I needed to bring it back at another time earlier in the day address issue and that I needed to bring it back at another time earlier in the day More

My appt was for 12 on a oil change done 3 1/2 hours later done done More

Took my car to get battery issues checked. A shuttle service was offered and provided after an hour's wait. They kept my car for 4 working days (dropped in mid Monday and made available mid Fr A shuttle service was offered and provided after an hour's wait. They kept my car for 4 working days (dropped in mid Monday and made available mid Friday). Everyone was very friendly, but communication during the long wait was spotty. More