Gene Messer Hyundai

Nathaniel was understanding and listened to my wants. He kept me posted at all times. He and his manager gave me a better deal than Hyundai dealers in my area. The car was ready when I got to the dealers He kept me posted at all times. He and his manager gave me a better deal than Hyundai dealers in my area. The car was ready when I got to the dealership. Wish I had bought the other Tucson from Nathaniel at Gene Messer Hyundai. More

My experience purchasing my car with Gene Messer Hyundai was great. The process to trade in, test drive and complete financing was quick and informative. I worked with Ivan Munoz and he's a wonderful sales was great. The process to trade in, test drive and complete financing was quick and informative. I worked with Ivan Munoz and he's a wonderful sales agent! He communicated with me through the whole process and even brought my car from another dealership and had it ready for me before I got there! 10/10 experience and everyone involved was so professional and knowledgeable! More

The lack of communication to include status updates, clarity of understanding vehicle service issues needs, not answering inbound calls, not responding at all or timely when given the text ability to th clarity of understanding vehicle service issues needs, not answering inbound calls, not responding at all or timely when given the text ability to the customer and furthermore falling short on service and yet charging customer outrageous technician service charge for poor service is unacceptable More

They were very helpful and answered any and all of mine and my husbands questions and concerns. and my husbands questions and concerns. More

Always taken great care of. Service is always done right and the service people at great. Service is always done right and the service people at great. More

The service was wonderful and the staff was attentive and respectful. Came up and started conversations. The sales man who showed us the car knew everything feature about the car and knew how to answer my qu respectful. Came up and started conversations. The sales man who showed us the car knew everything feature about the car and knew how to answer my questions. More

Everything went smoothly. Ivan came up with a good deal and I guess Brendan approved it. Ivan came up with a good deal and I guess Brendan approved it. More

I try to repair the tail break light. as a result the tail turning light is malfunction too after it. I need to wait the dealer to check the correct part as a result the tail turning light is malfunction too after it. I need to wait the dealer to check the correct part More

I am sad that I will no longer be in Lubbock. The staff at Gene Messer Hyundai is top notch. Prices are fair, service is quick, and the facility is beautiful. You can’t go wrong with this dealers The staff at Gene Messer Hyundai is top notch. Prices are fair, service is quick, and the facility is beautiful. You can’t go wrong with this dealership! More

Sales dept is great, but service dept is lacking. Spent over three hours for appointment oil change. Only found out that service agent didn't even enter us into system. Our salesman found out when he Spent over three hours for appointment oil change. Only found out that service agent didn't even enter us into system. Our salesman found out when he went to see what was taking so long. Not happy with service agents. More