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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
391 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 391 reviews

March 13, 2025

Excellent service team, parts , all of them were attentive to our needs, awnsered all questions promptly...Excellent company More

by dan_krier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria in service center
Report | Print
Mar 15, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

March 13, 2025

Wait for an hour+ to be told they didn’t have time to address issue and that I needed to bring it back at another time earlier in the day More

by mkspurgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Report | Print
Mar 15, 2025 -

Gene Messer Hyundai responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Brendan Cimino General Manager bcimino@GeneMesser.com

March 09, 2025

My appt was for 12 on a oil change done 3 1/2 hours later done More

by jmv694l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Mar 13, 2025 -

Gene Messer Hyundai responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Brendan Cimino General Manager bcimino@GeneMesser.com

March 08, 2025

Took my car to get battery issues checked. A shuttle service was offered and provided after an hour's wait. They kept my car for 4 working days (dropped in mid Monday and made available mid Fr More

by peconomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Marie
Report | Print
Mar 09, 2025 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 04, 2025

The service was great. Everyone i spoke withl was polite, helpful, and i felt confident that my needs were important to them. More

by erngwencul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know their names
Report | Print
Mar 09, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2025

Salesman was informative without being pushy. In and out in 2 hrs instead of the all day run around like most of our other experiences. More

by nletkeman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Mar 04, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2025

Great as always! Quick and friendly customer service. Always keep me updated on what’s happening with my car. More

by Blindog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda gonzales
Report | Print
Feb 28, 2025 -

Gene Messer Hyundai responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 21, 2025

Logun was very helpful and loyal in getting the right vehicle for me. Thank you. More

by Rachel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logun
Report | Print
Feb 24, 2025 -

Gene Messer Hyundai responded

Hello Rachel, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 20, 2025

Very poor service. No communication between service advisor and consumer even though texting is a way of communicating. More

by Adamflores1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Feb 21, 2025 -

Gene Messer Hyundai responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brendan Cimino General Manager bcimino@GeneMesser.com

February 14, 2025

I Love My Car! ! I Enjoyed The Integrity, Professionalism & The Sincerity Of The Staff!! Mr. Ivan Munoz Was The Best & Took Excellent Care Of Everything, From The Be More

by lfguard3957
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz, Ryan Anderson
Report | Print
Feb 18, 2025 -

Gene Messer Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ivan here at Gene Messer Hyundai! We are always more than happy to assist you if anything else comes up. Take care!

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