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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
347 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 347 reviews

November 10, 2024

Sales dept is great, but service dept is lacking. Spent over three hours for appointment oil change. Only found out that service agent didn't even enter us into system. Our salesman found out when he More

by woodybt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria or Veronica not sure.
Report | Print
Nov 14, 2024 -

Gene Messer Hyundai responded

Thank you for your feedback about on the extended wait time while having your oil changed. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Brendan Cimino General Manager bcimino@GeneMesser.com

November 08, 2024

Wonderful service department. I had a very nice experience with them. They answered all my questions. I didn’t have to wait in line. Matt was great More

by valwolters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Nov 09, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

November 07, 2024

Very helpful and fast service! !! Would recommend them to anybody with an hyundai vehicle definitely More

by gary.jackson.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Victoria
Report | Print
Nov 09, 2024 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

November 07, 2024

They do a good job when I check in for service and give me a good job doing the job that I brouight in for.Check out went well and fast. More

by 713DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Nov 09, 2024 -

Gene Messer Hyundai responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

They are always courteous and helpful. I bought my first Hyundai in 2006 from gene Messer and have had one since then. I always recommend them to everyone. More

by janie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales
Report | Print
Nov 07, 2024 -

Gene Messer Hyundai responded

Hi Janie! We're so happy we were able to help you out! Thanks again for the recommendation, and have an amazing day!

October 31, 2024

The Store was very clean and had an inviting environment, Ivan did great meeting us in the parking lot. More

by nery.venegas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Report | Print
Nov 02, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

October 26, 2024

Professional and courteous assistance everytime. Thanks! Simple as that! Extra words to make it count! More

by bstrickland1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
Oct 28, 2024 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

The service shop is obviously short staffed so phone wait times can be very long, but the folks who are there are fabulous, especially service associate Cody. More

by lyjesm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Oct 26, 2024 -

Gene Messer Hyundai responded

Hello Lyjesm, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (806) 785-7853.

October 24, 2024

Quick and easy to get in. Informative on my problem and what needed done . Blah More

by lesparker1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Oct 26, 2024 -

Gene Messer Hyundai responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

Cody is great! So personable and friendly. Made sure that we got taken care of in a timely manner More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody!
Report | Print
Oct 25, 2024 -

Gene Messer Hyundai responded

Hi Kam, we're happy you found Cody to be so supportive during your experience here at Gene Messer Hyundai. Please let us know if there is anything else we can do for you; we are more than happy to help!

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