Gene Messer Hyundai
Lubbock, TX
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Despite some convenience issues do to remodeling l received the same courtesy and quality of service I have come to expect from this dealer. The personalized service has led me to believe I will start received the same courtesy and quality of service I have come to expect from this dealer. The personalized service has led me to believe I will start here if I get back in the market for a new vehicle. More
Nice people that explained things well, and knew their business. Only complaint was being told the appointment would take an hour and a half, and it took a little over 3 hours. business. Only complaint was being told the appointment would take an hour and a half, and it took a little over 3 hours. More
The dealership was very easy to deal with. I was able to make a deal the same day without hassle. We left happy and not like we had been taken advantage of. I was able to make a deal the same day without hassle. We left happy and not like we had been taken advantage of. More
Dean from Gene Messer Hyundai was very helpful and was available to help me throughout the buying process. I would recommend him and this dealership. available to help me throughout the buying process. I would recommend him and this dealership. More
We have traveled 180miles round trip twice already and we still haven’t had the problem solved. I have showed them pictures of the dashboard message and they can’t find the issue. My warranty is almost out, still haven’t had the problem solved. I have showed them pictures of the dashboard message and they can’t find the issue. My warranty is almost out, and I bet as soon as the warranty is over they will find the problem. So then I will have to pay out of pocket to fix it! I’m not a happy camper I have spent to many hours and mileage for nothing!!!!!! More
Bought a new 2023 Tucson on 6-3. We were upside down on the trade and these guys worked their magic and got us into something new and affordable. I was so pleased that I bought a use We were upside down on the trade and these guys worked their magic and got us into something new and affordable. I was so pleased that I bought a used pickup on the 9th. More
They were not like a Pushy Car Salesman when looking for our new vehicle and service has been awesome with only one exception and it had nothing to do with the service. When I called to make an appointment our new vehicle and service has been awesome with only one exception and it had nothing to do with the service. When I called to make an appointment I was asked if I would prefer 7:00 am or 7:30am. I arrived 15 minutes early for my chosen 7:30 appointment to find that service techs don’t even arrive to work until 8am which made my wait longer. However everyone was Awesome. It was the scheduling Dept that needs to make adjustments More