
Gene Messer Hyundai
Lubbock, TX
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They are very good, never do anything to your vehicle without checking with you. The waiting area is always comfortable while waiting. Service is always on point. without checking with you. The waiting area is always comfortable while waiting. Service is always on point. More
Visited Gene Messer Hyundai last Saturday. Great experience. Had interactions with several of the staff, all were very courteous. All questions answered. During vehicle delivery, the sales Great experience. Had interactions with several of the staff, all were very courteous. All questions answered. During vehicle delivery, the salesman went over all the features of every menu. He was well versed in all the features and provided a lot of detail in the explanation. The detailer did a great job with the final wash and prep of the vehicle. Highly recommend Hyundai vehicles, especially Santa Fe's. This is our 5th Santa Fe and will also have a Tuscon for my daughter. More
The staff was very friendly and professional. Victoria kept me informed during the service. I had to have some unexpected work done, covered by warranty so it took longer than I expected. This Victoria kept me informed during the service. I had to have some unexpected work done, covered by warranty so it took longer than I expected. This was not an issue, they provided transportation to and from my home and kept me informed the entire process. More
Took my daughter's car in due to a recall and ongoing issue. Because prior repairs had been done at another dealership they acted as if they didn't want to help. Service manager is hateful. The prior de issue. Because prior repairs had been done at another dealership they acted as if they didn't want to help. Service manager is hateful. The prior dealership ended up covering cost and this dealership made them pay full price. No taking care of each other in this business. More
I took my Hyundai in because of a service engine light! They were very thorough in determining the reason (which was a challenge!!). Turns out they are ordering a part to repair the problem!! So it is n They were very thorough in determining the reason (which was a challenge!!). Turns out they are ordering a part to repair the problem!! So it is not fixed yet but will be!! In the meantime I am still able to drive the vehicle safely!! More