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Gene Messer Hyundai
Lubbock, TX
357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 357 reviews
September 28, 2023
We had a wonderful experience! Our dealer stayed late to help us with the entire process! I highly recommend working with Gene Messer Hyundai!! Our dealer stayed late to help us with the entire process! I highly recommend working with Gene Messer Hyundai!! More
by carrieday99
Employees Worked With
Geoff Schramme
September 16, 2023
Our vehicle was having a lot of issues, but most of all the stutter of the motor. We have had this vehicle for a long time and has been a good one for sure. Our engine light was on and it needed attention. the stutter of the motor. We have had this vehicle for a long time and has been a good one for sure. Our engine light was on and it needed attention. Thank you for the great work and inspection details taken. We would like to command our service person for repairs. More
by La Santa Fe
Employees Worked With
Tom, service person unknown
September 09, 2023
Awesome! Cheap price for good service! They washed my car & checked my hoses for free!!! Super fast & I didn't wanna wait there because My 5 year old is all o Cheap price for good service! They washed my car & checked my hoses for free!!! Super fast & I didn't wanna wait there because My 5 year old is all over the place so I gotta ride & they picked me up in the shuttle!! Thank you!! More
by thechap52791
Employees Worked With
Mathew, Jonathan?? Everyone was nice
September 02, 2023
Just to let you know how much I dislike the customer service we have received with this service department, the free oil change you sent in the mail is going in trash. Same reason as stated by other r service we have received with this service department, the free oil change you sent in the mail is going in trash. Same reason as stated by other reviews. Live 80 miles out of town, and making an appointment is useless. Does nothing for you as I was informed by men taking vehicles in. Was told it was very busy, and it would probably be 3 hours till they could get it in. I explained that I had an appointment. He said all that did was let the cousterm know they were excepting cars. Some of the cars ahead were left for pickup at the end of the day. It didn't matter. My place in line was set when I got there. It didn't matter that unless I wanted to drive two vehicles, my wife and I would just have to set there. What's funny? I was running a little late, and I called to let them know. Bet they got a good laugh. The good thing is I live about the same distance from Abilene and the hyundai dealership there is not Genne Messer. They could not believe this story, and an appointment there is honored. I would like to know if the other Gene Messer dealerships service department works this way. Good luck with your remodel, but I want be backJust to let you know how much I dislike the customer service we have received with this service department, the free oil change you sent in the mail is going in trash. Same reason as stated by other reviews. Live 80 miles out of town, and making an appointment is useless. Does nothing for you as I was informed by men taking vehicles in. Was told it was very busy, and it would probably be 3 hours till they could get it in. I explained that I had an appointment. He said all that did was let the cousterm know they were excepting cars. Some of the cars ahead were left for pickup at the end of the day. It didn't matter. My place in line was set when I got there. It didn't matter that unless I wanted to drive two vehicles, my wife and I would just have to set there. What's funny? I was running a little late, and I called to let them know. Bet they got a good laugh. The good thing is I live about the same distance from Abilene and the hyundai dealership there is not Genne Messer. They could not believe this story, and an appointment there is honored. I would like to know if the other Gene Messer dealerships service department works this way. Good luck with your remodel, but I want be back More
by jlftank
Employees Worked With
Mike
September 02, 2023
They were very friendly and made you feel welcome. Customer service was awesome! They answered all my questions.. I would recommend them.fie sure. Customer service was awesome! They answered all my questions.. I would recommend them.fie sure. More
by stormylhayes1975
Employees Worked With
Ivan and Nate
September 01, 2023
Dean helped us with our purchase and not only was he very professional, but very proficient an fast. Made our dealership experience painless and quick. professional, but very proficient an fast. Made our dealership experience painless and quick. More
by dixonshavonne
Employees Worked With
Dean
August 28, 2023
Customer service reps are very nice. However the service technicians did not fill up the washer fluid after stating all things were correct. Although it is a small thing it makes you wo However the service technicians did not fill up the washer fluid after stating all things were correct. Although it is a small thing it makes you wonder what other things I paid for were not completed. When you go to a dealership you expect them to take excellent care of your vehicle. This was disappointing. More
by LBK-Hyundai
Employees Worked With
Jasmine
August 21, 2023
Being a college student, I have used 3 Hyundai’s across Texas and this is the best for service and sales. I haven’t come into any issues with this team and they complete my needs in good time and leave my Texas and this is the best for service and sales. I haven’t come into any issues with this team and they complete my needs in good time and leave my car very nice. More
by gtdagrosa
Employees Worked With
Matt Bownds
