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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
357 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 357 reviews

December 17, 2023

Excellent service, timely and forthright. Will continue to bring my vehicle in for future service appointments. Excellent work by the technicians and service advisor. Along with the entire se More

by Kristo Tomasic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Levario
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Dec 19, 2023 -

Gene Messer Hyundai responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

Construction when completed will make waiting so much better. Rxpected to only wait an hour but I was there two and one half hours for an oil change and tire rotation. More

by John Paul Athanasiou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Dec 20, 2023 -

Gene Messer Hyundai responded

We apologize for the longer than usual wait for an oil change and tire rotation. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Technician was quick and courteous office staff was extremely friendly great customer service and communication 10 out of 10 would recommend More

by anthonyjenkinsae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew and Tyler B where great!!!!!!
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Dec 16, 2023 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

The maintenance people left there trash in my car and I had to throw it away. More

by Isaiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
Report | Print
Dec 12, 2023 -

Gene Messer Hyundai responded

Thank you for your feedback about the inconvenience you experienced after your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Brendan Cimino, General Manager bcimino@GeneMesser.com

December 08, 2023

This Salesman and Dealer ship was Friendly,knowledgeable, efficient, reliable, and I will refer Mr friends and family. More

by mcj1954john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
II forgot but they were brothers
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Dec 09, 2023 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Nathaniel our salesman? Made process fast and easy Even the finance manager Gus made it pretty easy. We were in and out and about 45 min there's good nice people at Gene Mess More

by dannygarcia1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel and Gus
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Dec 07, 2023 -

Gene Messer Hyundai responded

It's wonderful to hear that your car buying process at Gene Messer Hyundai was efficient and pleasant, thanks to Nathaniel and Gus. Swift and smooth experiences can make a big difference when purchasing a vehicle. Congratulations on your new vehicle!

November 22, 2023

The salesman Michael was very polite and helpful we told him what we wanted and our price range and found what we wanted More

by mae3105
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 29, 2023 -

Gene Messer Hyundai responded

It's fantastic to hear that Michael provided such polite and helpful service during your car shopping experience! When a salesman listens to your preferences and budget and helps you find exactly what you're looking for, it truly enhances the overall buying process. Congratulations on your new vehicle!

November 19, 2023

Great service an Matt had great communication with what additional services were needed an let us know about recall More

by cmcmurry0408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 21, 2023 -

Gene Messer Hyundai responded

It's fantastic to hear that you had a great experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

Was treated very well and all staff helpful. Was a blessing to get my Genesis GV80 serviced and not having to travel 5 hours away to get this done as Genesis dealers are not in my area More

by Specialk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Nov 18, 2023 -

Gene Messer Hyundai responded

It's fantastic to hear that Gene Messer Hyundai was able to provide such a positive and convenient service experience for your GV80. Being able to have your vehicle serviced closer to home can make a huge difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

The sales team provided a friendly and pleasant experience. The salesman answered all questions and was straight forward. I am sure the follow-up service will be full service. More

by Kirk
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Nov 03, 2023 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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