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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
379 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 379 reviews

March 10, 2024

Once they get this mess cleaned up things should run smooth. Hopefully sometime next month. More

by gdmoe21067
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 13, 2024 -

Gene Messer Hyundai responded

We appreciate your understanding. We're here to help and ensure your future experiences are smooth and satisfactory. Thank you for your patience and feedback.

March 02, 2024

My vehicle was serviced in a timely manner. I received a ride home when my car was dropped off and picked up when my car was ready. More

by leftie45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Mar 08, 2024 -

Gene Messer Hyundai responded

We're pleased to hear that your vehicle was serviced in a timely manner and that you experienced convenient transportation arrangements with a ride home and pick-up when your car was ready. Thank you for choosing our service, and we look forward to assisting you with any future automotive needs. Safe travels!

March 01, 2024

Very professional. Definitely would recommend to a friend. Nice selection of vehicles. Salesman was knowledgeable of vehicle I was interested in. More

by cmkklawson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cantu
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Mar 03, 2024 -

Gene Messer Hyundai responded

We're pleased to hear that you had a very professional experience, and we appreciate your recommendation to a friend. It's great that you found a nice selection of vehicles and that the salesman was knowledgeable about the one you were interested in. We value your business and look forward to serving you again in the future!

February 25, 2024

Matthew, the service advisor was so kind and helpful with my car. I would be glad to take it back there. More

by scooby27405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 27, 2024 -

Gene Messer Hyundai responded

It's wonderful to hear that Matthew, the service advisor, provided you with kind and helpful assistance for your car. Building positive relationships with service advisors can enhance the overall ownership experience. Thank you for choosing our services!

February 24, 2024

The best customer service and they delivered the car as they said they would. Thank you More

by egonzo49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales
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Feb 27, 2024 -

Gene Messer Hyundai responded

We're thrilled to hear that you received the best customer service and that the car was delivered as promised. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future!

February 20, 2024

Excellent service. Very fast. I scheduled my car for 2pm and it was done by 3pm. The people were all very friendly. I would go back for sure. More

by Tim.francis57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan munoz
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Feb 24, 2024 -

Gene Messer Hyundai responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 17, 2024

They are very good, never do anything to your vehicle without checking with you. The waiting area is always comfortable while waiting. Service is always on point. More

by bettiejewels.bf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 23, 2024 -

Gene Messer Hyundai responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 15, 2024

Visited Gene Messer Hyundai last Saturday. Great experience. Had interactions with several of the staff, all were very courteous. All questions answered. During vehicle delivery, the sales More

by jcampos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Chris, Gus and Glenn
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Feb 17, 2024 -

Gene Messer Hyundai responded

We're delighted to hear about your great experience at Gene Messer Hyundai. It's wonderful that the staff was courteous and took the time to answer all your questions. The detailed explanation of the vehicle features during delivery, along with the thorough wash and prep, adds to the positive experience. We appreciate your loyalty to Hyundai vehicles, having owned several Santa Fe models. Thank you for choosing us, and we look forward to serving you again in the future!

February 13, 2024

I'm pleased with the service, friendliness and helpfulness of the Gene Messer Hyundai team. More

by madigan4777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
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Feb 16, 2024 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a pleasing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 08, 2024

The staff was very friendly and professional. Victoria kept me informed during the service. I had to have some unexpected work done, covered by warranty so it took longer than I expected. This More

by Reccrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
Feb 10, 2024 -

Gene Messer Hyundai responded

Thank you for your positive feedback! We're pleased to hear about your positive experience with our friendly and professional staff, especially Victoria. It's great to know that they kept you informed during the service, provided transportation, and ensured you were well-informed throughout the entire process. We appreciate your business and look forward to serving you again.

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