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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
393 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 393 reviews

May 31, 2024

The sales person was extremely helpful and the whole process was pretty strait forward. I am quite pleased with the car. More

by bblythe84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo
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Jun 01, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2024

The service department did exactly what I asked for. They were prompt and efficient. Their communication was spot on! More

by rayebo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jun 02, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2024

I recently purchase a Calligraphy Santa Fe. I got my SUV without mats and the sellers had no time to except lain the features of my vehicle. Three weeks have passed and no mats and no assistanc More

by Luis Herrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
David and Nate
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May 31, 2024 -

Gene Messer Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 07, 2024 -

Gene Messer Hyundai responded

Luis, We appreciate your business and thank you for bringing this to my attention. Please feel free to contact me directly at 806.785.7853 because I have been unsuccessful in reaching you with the number we have on file. I would appreciate the opportunity to address this issue and learn more about your experience. I look forward to speaking with you. Brendan Cimino General Manager 806.785.7853 bcimino@GeneMesser.com

May 28, 2024

The dealership was great! Matt was very helpful, and made the process of getting my car serviced easy and efficient! More

by Dmar98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bownds
Report | Print
May 29, 2024 -

Gene Messer Hyundai responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 17, 2024

Good, clean shuttle ride good but was concerned about return trip. Made it back. No receipt More

by gavino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
May 22, 2024 -

Gene Messer Hyundai responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 17, 2024

The team at gene Messer Hyundai was great. Michael Cantu was amazing and helped in every way. Ivan was really good in finance as well and explained everything so it made the process seems supe More

by amandajean720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cantú
Report | Print
May 22, 2024 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We're thrilled that Michael and Ivan provided you with an amazing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 16, 2024

The place is super clean and a really nice and friendly environment! Everyone was super nice and helpful! More

by ushio01827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Bosquez
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May 20, 2024 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 15, 2024

Amazing remodel, courtious service management staff, with quality service team along with options for scheduling routine appointments More

by 9509Raider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
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May 17, 2024 -

Gene Messer Hyundai responded

We're thrilled to hear that you appreciate our recent remodel and our courteous service management staff. At Newport Lexus, we strive to provide top-quality service with a skilled team and convenient options for scheduling routine appointments. Thank you for choosing us for your car needs, and we look forward to serving you again in the future!

May 05, 2024

Very pleased with the service, price, Victoria, & love that they wash my car when finished. More

by Suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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May 08, 2024 -

Gene Messer Hyundai responded

We're delighted to learn about your positive experience and the pleasing assistance provided by Victoria! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 02, 2024

My car salesman David Jahay was great! He spent a lot of time with me and listened to what I wanted. David was knowledgeable about the 2024 Santa Fe and took the time to teach me how to More

by Tracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Jahay
Report | Print
May 05, 2024 -

Gene Messer Hyundai responded

That's fantastic to hear about your positive experience with David and our Gene Messer Hyundai team! We're glad that David's knowledge and dedication made your experience great and that you feel confident with your new 2024 Santa Fe. We're here to help and ensure your satisfaction with your vehicle!

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