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Gene Messer Hyundai

Lubbock, TX

4.4
354 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 354 reviews

December 31, 2024

Impossible to contact your service advisor, they do not keep you updated on the status of your vehicle, and attempt to get you to purchase additional repairs. Nothing major was done to my vehicle and it wa More

by babyv1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody
Jan 02, 2025 -

Gene Messer Hyundai responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Brendan Cimino General Manager bcimino@GeneMesser.com

December 27, 2024

Our salesman,Ayo was the best and very professional and helpful! The finance lady was very professional! More

by Jackie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ayo Ayodele
Dec 27, 2024 -

Gene Messer Hyundai responded

Hello Jackie, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

December 27, 2024

Brennan was very helpful and answered all our questions. It was nice to shop for a car without any hard sell. When we made our decision to buy, Juana helped us set up the transfer of funds. More

by katharine
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brennan, Juana
Dec 27, 2024 -

Gene Messer Hyundai responded

Hello Katharine, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

Our service was great. The deal we received was fabulous. Customer service from our sales rep to the finance dept were very kind and professional More

by Tkelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales, finance
Dec 20, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2024

Nathanial was easy to deal with probably one of our best experiences buying a car thanks to all the friendly staff who helped out with the process More

by roybreshers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathanial
Dec 20, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with Nathanial! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Fast and friendly service. I like the texting option to inform me what needs to be done and when it’s finished. More

by cass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Campbell
Dec 15, 2024 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2024

Cody was excellent service advisor I will be goin back to Hyundai for service on my vehicle More

by rahernandez69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody service ad
Dec 12, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with Cody! We hope you have a great day!

December 01, 2024

Kristo was such an amazing salesman! This is our second vehicle that we’ve bought from him. He makes sure to take care of you even after buying the vehicle! More

by alyssadenae09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristo and Austin
Dec 02, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

November 28, 2024

Nathaniel was understanding and listened to my wants. He kept me posted at all times. He and his manager gave me a better deal than Hyundai dealers in my area. The car was ready when I got to the dealers More

by Grammie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Nov 29, 2024 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 26, 2024

My experience purchasing my car with Gene Messer Hyundai was great. The process to trade in, test drive and complete financing was quick and informative. I worked with Ivan Munoz and he's a wonderful sales More

by Tameeria1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Nov 28, 2024 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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