Gene Messer Hyundai

My experience with the service center this time was very good. The service professional Victoria communicated well and was able to answer my questions. I had an alignment done, asked to see the report, and good. The service professional Victoria communicated well and was able to answer my questions. I had an alignment done, asked to see the report, and was pleased to drive away with a much improved feel as I drove home. My car has 191,000 miles, and I am hoping to continue driving it for many more miles. More

Everyone was professional and courteous. They were prompt and letting me know everything that was going on and I will Riley recommend Gene Messer Hyundi matter what type of vehicle they have They were prompt and letting me know everything that was going on and I will Riley recommend Gene Messer Hyundi matter what type of vehicle they have. More

Everyone was very nice. Waiting room had snacks. But, only two stars because with a scheduled appointment, it took 2 hours for an oil change. We won’t be going back. Waiting room had snacks. But, only two stars because with a scheduled appointment, it took 2 hours for an oil change. We won’t be going back. More

The service was amazing and quality of work was phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next time I’ll just have someone come pick me up when I drop off my car. Overall the best dealer experience I have ever had!!! More

Communication can be slightly challenging, eg. I asked for a video of the inspection and of the broken parts and didnt receive any for the entire day. Good complimentary uber services while my car I asked for a video of the inspection and of the broken parts and didnt receive any for the entire day. Good complimentary uber services while my car is getting fixed. More

I didn’t like how it took 4 hours for them to find nothing wrong with my car, and while setting up my appointment told them about me having school and work and I needed the earliest appointment. So wh nothing wrong with my car, and while setting up my appointment told them about me having school and work and I needed the earliest appointment. So when I checked in to my appointment I was immediately told it probably wouldn’t be till 8 until they got to my car, due to most of their technicians not being there until 8; so why is my appointment at 7? And the salesman heavily persuaded me to give 5 stars and said if I did he’d get me a free tank of gas. There was also no communication from the salesman I had to approach them after 3 hours with no answer. More

Very dedicated to helping the customer. Logan and Kristo helped resolve several problems that occurred during our purchase. Logan was extremely helpful. We appreciate their help. Logan and Kristo helped resolve several problems that occurred during our purchase. Logan was extremely helpful. We appreciate their help. More

Horrible customer service. Very unpleasant and unprofessional experience with the service manager supervisor. The integrity in the service department is less than acceptable. Very unpleasant and unprofessional experience with the service manager supervisor. The integrity in the service department is less than acceptable. More

Super rough start. Car was in shop for months. Finally fixed and driving good. Thanks Car was in shop for months. Finally fixed and driving good. Thanks More

Daniel, Alyssa Spain and Stephanie Walter’s are all and extreme asset to Gene Messer Hyundai,not only were they curteous but kept me updated every step of the way. I was extremely impressed and will absolu extreme asset to Gene Messer Hyundai,not only were they curteous but kept me updated every step of the way. I was extremely impressed and will absolutely do business with Gene Messer Hyundai again. ( it is a rare thing these days and thanks again Daniel , Alyssa and Stephanie for your help and consideration) More