Back

Gene Messer Hyundai

Lubbock, TX

4.4
362 Reviews

4025 West Loop 289

Lubbock, TX

79407

Directions

By Type

Showing 362 reviews

January 20, 2025

Excellent service. Friendly, helpful assistance. Timely service and prompt pick up and delivery. Very repeatable. More

by Dakeldean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria, Amanda
January 17, 2025

They worked on the wrong thing, my extended warranty expired, and after three months never fixed the problem I brought the car in for. More

by greenjeep111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody
Jan 18, 2025 -

Gene Messer Hyundai responded

I apologize for what you experienced having your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Brendan Cimino General Manager bcimino@GeneMesser.com

January 15, 2025

They were great and fast. Had a trunk latch recall and they weren't pushy at all More

by brettinabox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 17, 2025 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 14, 2025

Great friendly place to buy a car. Andrew was very helpful and did everything he could to help me get my dream car. More

by Josephpgar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Roeser
Jan 15, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 13, 2025

Brought my vehicle in for service and the staff was very nice and made sure that I was taken care of and knowledgeable of additional services needed. More

by sgrajek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 16, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 08, 2025

We had a few things needing to be repaired on our Palisade and all was completed reasonably and informed of our options. Had a great experience and Victoria was on top of all my needs! More

by Urlife2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 09, 2025 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 05, 2025

We had support and superior service from Victoria and the shop crew. No more going to outside the Hyundai team for service on our Santa Fe. Thank you so much!! More

by Jrockc1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 06, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found Victoria to be so supportive during your experience here at Gene Messer Hyundai. Feel free to reach out to us if you need anything. Have a wonderful day.

January 04, 2025

Provide excellent service. Convenient and Friendly. I got oil change with tire rotation along with work pick and drop. When I saw my vehicle it was washed just for $45. More

by Asad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 05, 2025 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Impossible to contact your service advisor, they do not keep you updated on the status of your vehicle, and attempt to get you to purchase additional repairs. Nothing major was done to my vehicle and it wa More

by babyv1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody
Jan 02, 2025 -

Gene Messer Hyundai responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Brendan Cimino General Manager bcimino@GeneMesser.com

December 27, 2024

Our salesman,Ayo was the best and very professional and helpful! The finance lady was very professional! More

by Jackie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ayo Ayodele
Dec 27, 2024 -

Gene Messer Hyundai responded

Hello Jackie, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

1
...