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Gene Messer Hyundai

Lubbock, TX

4.4
351 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 351 reviews

December 17, 2024

Our service was great. The deal we received was fabulous. Customer service from our sales rep to the finance dept were very kind and professional More

by Tkelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales, finance
Dec 20, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2024

Nathanial was easy to deal with probably one of our best experiences buying a car thanks to all the friendly staff who helped out with the process More

by roybreshers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathanial
Dec 20, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with Nathanial! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Fast and friendly service. I like the texting option to inform me what needs to be done and when it’s finished. More

by cass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Campbell
Dec 15, 2024 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2024

Cody was excellent service advisor I will be goin back to Hyundai for service on my vehicle More

by rahernandez69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody service ad
Dec 12, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with Cody! We hope you have a great day!

December 01, 2024

Kristo was such an amazing salesman! This is our second vehicle that we’ve bought from him. He makes sure to take care of you even after buying the vehicle! More

by alyssadenae09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristo and Austin
Dec 02, 2024 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

November 28, 2024

Nathaniel was understanding and listened to my wants. He kept me posted at all times. He and his manager gave me a better deal than Hyundai dealers in my area. The car was ready when I got to the dealers More

by Grammie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Nov 29, 2024 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 26, 2024

My experience purchasing my car with Gene Messer Hyundai was great. The process to trade in, test drive and complete financing was quick and informative. I worked with Ivan Munoz and he's a wonderful sales More

by Tameeria1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Nov 28, 2024 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2024

The lack of communication to include status updates, clarity of understanding vehicle service issues needs, not answering inbound calls, not responding at all or timely when given the text ability to th More

by cmcruise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody
Nov 27, 2024 -

Gene Messer Hyundai responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Brendan Cimino General Manager bcimino@GeneMesser.com

November 23, 2024

They were very helpful and answered any and all of mine and my husbands questions and concerns. More

by Lidluv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brennan Coldiron
Nov 26, 2024 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so helpful during your experience here at Gene Messer Hyundai. Feel free to reach out to us if you need anything. Have a wonderful day.

November 22, 2024

Always taken great care of. Service is always done right and the service people at great. More

by dszanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 25, 2024 -

Gene Messer Hyundai responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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