Gene Messer Ford of Lubbock

Personification of disappointment How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer servi How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer service was practically nonexistent. They had our info 4hrs with no phone all, after two phone calls was told the finance mgr was backed up. 6hrs later I finally receive a phonecall only to be told sorry, we couldn't get you financed with no explanation, no nothing. I know for a fact we had a 3% interest rate a year and a half ago, and I'm trading in a $45,000 truck. Needless to say, I will never step foot into gene messer ford in Lubbock Texas ever again, I will do my utmost to make sure no one I know ever darkens their door. This is not the first time I have been on the wrong end of a deal from them. Guess it's shame on me for thinking they had changed. More

fast & easy the online negotiation was very fast and simple. the details of the online window sticker was very helpful in finding the exact vehicle with the acces the online negotiation was very fast and simple. the details of the online window sticker was very helpful in finding the exact vehicle with the accessory package that I wanted. More

Ashley is a gem! I bought my pickup over the phone, arrived in Lubbock at 4:30 and drove out of the dealership at 5:45. She had the service department install a goosen I bought my pickup over the phone, arrived in Lubbock at 4:30 and drove out of the dealership at 5:45. She had the service department install a gooseneck hitch while I was in route. A very good buying experience, way better service than my hometown Ford dealer. I would advise all to give Ashley a chance for your next vehicle purchase, you won't be disappointed! More

Want excellant customer service? This is the place to go! I would highly recommend this dealership if you are shopping for a new vehicle. After going to several dealerships, I was about ready to give up on fi I would highly recommend this dealership if you are shopping for a new vehicle. After going to several dealerships, I was about ready to give up on finding a vehicle for my family. Chip Woody and Ashley Roberson went above and beyond to assist my wife and I. I couldn't be any more satisfied with the excellent customer service and effort that was truly put in for what seemed impossible. Will be using this dealership again and you should too! Thank you Gene Messer Ford, Ashley and Chip! You rock! More

Didnt provide timely repairs, nor show any concern I took my Ford in for service last week, was told that it would be 4 days before they could even look at it, so made an appointment to come back. Day I took my Ford in for service last week, was told that it would be 4 days before they could even look at it, so made an appointment to come back. Day of appointment they quickly diagnosed the issue and said my car would be ready that evening, that night I received a call that the car wasn't done, the 1 transmission guy was gone all afternoon, day 2, promised yet again car would be done, I don't hear anything all day, try to call and everything transfers to voicemail, of which all are full and can't leave a message, finally get a call, guess what, car isn't done again. Finally Saturday, promised car would be done first thing in the morning again about noon I call, can't get ahold of anyone, I finally about 2pm I drive down and told my car had just been finished, takes about 30 min to process the paperwork. Tried to charge me full price, asked if they could do anything and he knocked $15 bucks off a $450 service. Glad they took something off, but more of an insult considering that only brought the price down to what I was told it would cost. I talked to a manager after all this mess and was promised what I would hear from the service director, GM and himself on Monday. Guess who called??? Not a single person. It is clear that they do not value customers as I was not the only one who was experiencing this poor customer service as several other customers were expressing frustrations like mine in the waiting area. More

Incapable Took my F-150 in to have the ELD looked at. It comes on automatically without my input and is causing extreme wear and tear on my rear tires. I made a Took my F-150 in to have the ELD looked at. It comes on automatically without my input and is causing extreme wear and tear on my rear tires. I made an appointment for the truck to be looked at, when I called the day before to confirm, I was not on the books. They told me to bring it in anyway and they would get it looked at. Took it in and they still didn't know I was coming. Finally they said they would get it taken care of, but didn't look at it for 5 days. They said their was no issue even after I drove with the service rep and showed him the problem. He said he would talk to one of his service guys and get the new switch ordered. I call back after Christmas break and he still had no clue. The service manager was no help, they don't understand the benefits of their own extended warranty which I have and is supposed to provide me with a rental replacement. The department is completely incapable of handling repairs. To follow up, I got my truck into pollard and wasn't their 30 minutes and they had the problem fixed and i was on my way. More

Lunch is on me I recently purchased my third car and am really enjoying it! Ashley Roberson provided me lunch as I waited for Adam Scott,Jeremy Simpson and Tom McDan I recently purchased my third car and am really enjoying it! Ashley Roberson provided me lunch as I waited for Adam Scott,Jeremy Simpson and Tom McDaniel to finalize the deal. GREAT JOB!! More

Incompetent I spoke with 2 sales people, Aneesa (not sure of the spelling and she didn't have a card) and I spoke with a gentleman (didn't give his name) on the p I spoke with 2 sales people, Aneesa (not sure of the spelling and she didn't have a card) and I spoke with a gentleman (didn't give his name) on the phone. Neither sales person seemed to have a clue what they were doing! Aneesa couldn't give me a price other than what was listed on the sticker, and when pressed on price told me she would call me back in a few minutes. Hours later and still no call! The gentleman never gave his name, and was eating the whole time I was on the phone with him. He didn't have a clue what vehicle I was talking about, and really didn't seem to care to find it. He even made the claim that they didn't have that vehicle, even though I drove by later and saw it sitting in the lot. I am new to Lubbock, and I have heard nothing but bad things about Gene Messer, but I thought I would give them a shot! I guess they got their reputation for a reason. More

My Three Week Odyssey STEER CLEAR OF THIS "BUSINESS"! To simply state that this establishment exhibits poor customer service and lack of communication skills is a TERRIB STEER CLEAR OF THIS "BUSINESS"! To simply state that this establishment exhibits poor customer service and lack of communication skills is a TERRIBLE understatement. I dropped my car off nearly a week and a half ago, and almost all efforts to communicate the repairs and status of my vehicle have been made by me. I really wanted to give this place a chance because it IS a Ford dealership and I was wanting the maintenance on my vehicle to be done professionally, but I REALLY regret my decision. I went against my better judgement, even after reading countless reviews and stories about how customers had been given the "run around" by their service personnel. First off, I dropped my vehicle off on Wednesday, July 29th, and was told by the person who received my vehicle (Nate), that they would be able to take a look at it the next day (Thursday) and assess the issues that I had brought forth to them. Three entire days went by and I received no word from Ford or their staff, so I finally decided to call them myself. After letting the phone ring several times, and being transferred to the proper department, I was greeted by Brent, who apparently felt the need to let me know that the gentleman who had received my vehicle and would be "handling" the repairs was no longer "with them". He then told me that they had tried to contact me, and that they had apparently gotten the wrong contact number. I know this is a lie because, being that I am not originally from Lubbock, when I give people my number I double check that the entire number is written down correctly, because my area code is not a local one. We spoke shortly and he then transferred me over to Angie, who had taken on the insurmountable task of dealing with my repairs. She was very nice, and we established that the number that I had given them was correct and that she would contact me at the earliest convenience and keep me in tune with all of the repairs on my vehicle. She also stated that my vehicle would be completely finished by Thursday, August 6th. I went to work today (Thursday, August 6th) thinking that I would finally be in my vehicle by day's end, and that my wife and I wouldn't have to deal with the hassle of sharing a single vehicle. Well, I was definitely wrong that time too. Over half of my entire workday went by, and I found myself having to once again call the Ford dealership and find out what the holdup was. I now spoke to Susan (keep in mind that this is now the fourth person to try and assist me with my repairs), who told me that my number had been called but that my phone was “disconnected”. I am currently in charge of a management team of about six managers, a staff of about thirty employees, and my supervisor has constant contact with me and seemingly they have no issue getting a hold of me, so for some reason her explanation didn’t really hold its ground. Needless to say, by now, I am more than frustrated. Not only that, but rather than assessing my vehicle and giving me a quote of all of its repairs all at once (because let’s be honest, they’ve had more than enough time to take the car apart and give me a COMPLETE assessment), the repairs just keep adding up and all of the sudden, my 2008 Ford Mustang has parts that they do not know if they can order or the specifics on when they can get them… Not once have they apologized or tried to atone for their shortcomings. I am now left with an undefinable timetable for my repairs, and rest assured that they will not hesitate once when they give me my over two thousand dollar repair bill. Well I can certainly tell you this, as long as I live and reside in the Lubbock area, as long as I know people like myself that drive Fords or that even may want to purchase one, I will make it MY MISSION to steer them away from your dealership. This is flat out ridiculous, and I will let all social media outlets know what kind of business you people are running here in Lubbock. I am not looking for “hand outs” of any kind, the satisfaction alone of saving others from the amount of strife that you have caused my wife and I should be compensation enough. More

great customer service I received great customer service at this dearlship. The staff was kind and helpful. They fixed the issues wrong with my car in the service department I received great customer service at this dearlship. The staff was kind and helpful. They fixed the issues wrong with my car in the service department . I had to wait a while but the waiting area was nice and clean, had comfy seating with a big screen and free coffee and sodas. I was also offered a ride home by staff three times which was also a very kind gesture . I would definatley recommend them . More