Gene Messer Ford of Lubbock

Ford Edge SEL The staff and agents at Gene Messer Ford at Lubbock, TX were very professional and friendly. Ashley was particularly very helpful in walking me throug The staff and agents at Gene Messer Ford at Lubbock, TX were very professional and friendly. Ashley was particularly very helpful in walking me through the purchasing process from the start to finish. She appeared and sounded very reliable and committed to customer service. I would definitely recommend to others. More

Car purchase I bought the car I wanted at a good price. The sales department was excellent. The only issue I had was a delay in the service department. A flat t I bought the car I wanted at a good price. The sales department was excellent. The only issue I had was a delay in the service department. A flat tire needed to be replaced in order for me to test drive the car. I was promised on Wednesday evening that it would be done first thing in the morning. Instead I had to wait until around 10:30 am to finally get my test drive. I am still very happy with my experience overall. More

Service Visit I purchased a pre-owned 2016 Ford Explorer from a dealership other that a Ford dealership because the car was exceptional and on the only one like it, I purchased a pre-owned 2016 Ford Explorer from a dealership other that a Ford dealership because the car was exceptional and on the only one like it, at the time, in the Lubbock inventory base.. I needed to get a door factory computer code to program the keyless entry system. I was told to bring the car our and they would program the new code in 10 minutes while i waited. I took the car to Gene Messer Ford that morning and they had it done in five minutes and I was ready to go before I could drink my complimentary coffee. With the other Ford dealership in town, I was told I would have to bring the car in and leave it until sometime that afternoon and the cost would be $55.00. At Gene Messer Ford, they programed the car as free complement, that's right, free.. How many times have you had that experience on a car that was bought elsewhere? Gene Messer Ford has a very nice showroom and waiting area, and the people were efficient and pleasant. Where do you think I will go to for my Ford service needs, as well as my next new car purchase? Based on my experience this morning, I would definitely offer a recommendation for Gene Messer Ford.. More

Purchased new vehicles; Great Experience Bought a new 2016 Explorer and then an F-150 a few months later. Had an idea of what we were looking for both times, but didn't understand all the opt Bought a new 2016 Explorer and then an F-150 a few months later. Had an idea of what we were looking for both times, but didn't understand all the option packages. Ashley Roberson educated us and hunted down the vehicles that fit our needs. Exceptional patience, courteousness and customer service from this young lady. Fantastic work ethic and follow-through. The experience in the finance office, normally a hjtch in hades, was a pleasant, no-hassle experience- open, honest, and no pressure. More

Personification of disappointment How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer servi How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer service was practically nonexistent. They had our info 4hrs with no phone all, after two phone calls was told the finance mgr was backed up. 6hrs later I finally receive a phonecall only to be told sorry, we couldn't get you financed with no explanation, no nothing. I know for a fact we had a 3% interest rate a year and a half ago, and I'm trading in a $45,000 truck. Needless to say, I will never step foot into gene messer ford in Lubbock Texas ever again, I will do my utmost to make sure no one I know ever darkens their door. This is not the first time I have been on the wrong end of a deal from them. Guess it's shame on me for thinking they had changed. More

fast & easy the online negotiation was very fast and simple. the details of the online window sticker was very helpful in finding the exact vehicle with the acces the online negotiation was very fast and simple. the details of the online window sticker was very helpful in finding the exact vehicle with the accessory package that I wanted. More

Ashley is a gem! I bought my pickup over the phone, arrived in Lubbock at 4:30 and drove out of the dealership at 5:45. She had the service department install a goosen I bought my pickup over the phone, arrived in Lubbock at 4:30 and drove out of the dealership at 5:45. She had the service department install a gooseneck hitch while I was in route. A very good buying experience, way better service than my hometown Ford dealer. I would advise all to give Ashley a chance for your next vehicle purchase, you won't be disappointed! More

Want excellant customer service? This is the place to go! I would highly recommend this dealership if you are shopping for a new vehicle. After going to several dealerships, I was about ready to give up on fi I would highly recommend this dealership if you are shopping for a new vehicle. After going to several dealerships, I was about ready to give up on finding a vehicle for my family. Chip Woody and Ashley Roberson went above and beyond to assist my wife and I. I couldn't be any more satisfied with the excellent customer service and effort that was truly put in for what seemed impossible. Will be using this dealership again and you should too! Thank you Gene Messer Ford, Ashley and Chip! You rock! More

Didnt provide timely repairs, nor show any concern I took my Ford in for service last week, was told that it would be 4 days before they could even look at it, so made an appointment to come back. Day I took my Ford in for service last week, was told that it would be 4 days before they could even look at it, so made an appointment to come back. Day of appointment they quickly diagnosed the issue and said my car would be ready that evening, that night I received a call that the car wasn't done, the 1 transmission guy was gone all afternoon, day 2, promised yet again car would be done, I don't hear anything all day, try to call and everything transfers to voicemail, of which all are full and can't leave a message, finally get a call, guess what, car isn't done again. Finally Saturday, promised car would be done first thing in the morning again about noon I call, can't get ahold of anyone, I finally about 2pm I drive down and told my car had just been finished, takes about 30 min to process the paperwork. Tried to charge me full price, asked if they could do anything and he knocked $15 bucks off a $450 service. Glad they took something off, but more of an insult considering that only brought the price down to what I was told it would cost. I talked to a manager after all this mess and was promised what I would hear from the service director, GM and himself on Monday. Guess who called??? Not a single person. It is clear that they do not value customers as I was not the only one who was experiencing this poor customer service as several other customers were expressing frustrations like mine in the waiting area. More

Incapable Took my F-150 in to have the ELD looked at. It comes on automatically without my input and is causing extreme wear and tear on my rear tires. I made a Took my F-150 in to have the ELD looked at. It comes on automatically without my input and is causing extreme wear and tear on my rear tires. I made an appointment for the truck to be looked at, when I called the day before to confirm, I was not on the books. They told me to bring it in anyway and they would get it looked at. Took it in and they still didn't know I was coming. Finally they said they would get it taken care of, but didn't look at it for 5 days. They said their was no issue even after I drove with the service rep and showed him the problem. He said he would talk to one of his service guys and get the new switch ordered. I call back after Christmas break and he still had no clue. The service manager was no help, they don't understand the benefits of their own extended warranty which I have and is supposed to provide me with a rental replacement. The department is completely incapable of handling repairs. To follow up, I got my truck into pollard and wasn't their 30 minutes and they had the problem fixed and i was on my way. More