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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
850 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 850 reviews

March 21, 2025

Very courteous and professional, outstanding service. Scheduling is convenient and they make the whole process easy. More

by Peggy V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn, Barbara, Alfonso
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello Peggy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2025

Efficient. Honest. Worked to get us the best deal. Available. Patient. We are Ford Forever. More

by rescuedrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez, Fernando Alvarez, Linda.
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Mar 22, 2025 -

rescuedrose responded

A

March 21, 2025

Johnny at gene messer kept me well informed on the service work and did a great job More

by Ochoar31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny.
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Mar 23, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Johnny to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2025

Great service as always. Everyone is friendly. They always explain the work needed and why. I never feel like I am being ripped off. That trust is crucial. Waiting area is cl More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Mike
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 20, 2025

Glenn was amazing & so helpful! My vehicle was serviced in a timely manner and all issues were addressed. Thanks Glenn! More

by Alexsis Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi Alexsis, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 19, 2025

Good, honest people who don’t get pushy and give you the space to make the best decisions when buying or getting service More

by MATT.SALDANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra (service) and Ashley (sales)
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2025

They had my car ready the next day and did a really great job and I didn’t have to wait for it very long More

by tiffanykoertner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 19, 2025

Everyone was really helpful and didn’t waste time. This was a great experience. Thanks More

by Knomeanee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2025

Gene Messer Ford has excellent friendly servic. e. The are honest and efficient. They treat you like you are a valued custermer. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello Jerry, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 19, 2025

Easy to make appointment for repairs and all warranty issues handled with ease! Barbara was great to work with! More

by ttktwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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