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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
709 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 709 reviews

January 04, 2025

Great service experience. David kept in contact and made sure the job was done properly. More

by rfulb704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

January 04, 2025

The service agent was great. Issue was quickly identified and fixed. I was able to pick up my vehicle within two hours. More

by Bear.hood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember but he was great
Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. If you're ever in need of more help, please let us know!

January 03, 2025

They help me a lot specially my sales rep I definitely go back on teh future and buy another truck in thw future More

by fitokors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalyn
Jan 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2025

Great service for frequent customers. They always do right by me. They’ve completed multiple part installs for little or no labor costs, which have really helped maintain my vehicle. I al More

by troney922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Jan 05, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 31, 2024

Barbara was amazing , I called dealership to confirm pickup service and she was on top of it and let me know what time they would be arriving and all my work was done with my Lincoln points and my car l More

by hernandez.carol25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Jan 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Barbara here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

We were treated very well by Kirk, the salesman and by the finance person. Good experience. More

by domeekins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk,
Jan 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kirk here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

Devron has always been an amazing salesman to deal with. I purchased 3 vehicles from him with outstanding results. The dealership is clean and everyone is very helpful. More

by cary.jason7253
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devron
Jan 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Devron here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2024

Great friendly service! Even better when they delivered my truck to me after they serviced the truck. More

by pedro.flores1909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David,Ana
Jan 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2024

Billy was courteous and answered all my questions. My car was ready before the promised time which is always a plus. More

by Latoyascott81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Jan 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Billy here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2024

Too long to repair. Still don’t know if tires were rotated no fluid topoff More

by denisestegman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ignasio
Jan 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (806) 793-2727 so we may assist you in moving forward towards a resolution.

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