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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.5
592 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 592 reviews

October 26, 2024

Went for tires and brakes. I was advised I did not need new brake pads yet but did need tires. Despite having to order the tires because they were not in stock, communication w More

by Cpeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Oct 27, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

In conclusion, I was treated with utmost courtesy and professionalism. Their prompt and effective resolution of the matter is greatly appreciated. More

by ramirezzoeajanmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn,
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Oct 26, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review. I am glad that we have you back up and running again. I do apologize that the spark plugs didn’t correct the issue at first. We follow a process based on what we see to diagnose the issues, and start with the least expensive items first that may be causing the issue. I will have Michael Pugh our service manager reach out to go over your repair with you in more detail and also offer you a complimentary oil change for your next services as well. Thank you again for your business and happy motoring. Buck Barton General Manager bbarton@GeneMesser.com

Oct 27, 2024 -

ramirezzoeajanmd responded

Thank you

Nov 13, 2024 -

ramirezzoeajanmd responded

In conclusion, I was treated with utmost courtesy and professionalism. Their prompt and effective resolution of the matter is greatly appreciated.

October 23, 2024

Great customer support from Barbra. She was upfront with all my questions and concerns. Barbra let me know what’s was happening through the entire process and any costs before doing wor More

by cwiemers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
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Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2024

Best place to have your car serviced they do an amazing job and the staff is amazing. More

by holguink06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

Took in car for oil change and recall. Done next day and employees are great. More

by Giovonni04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi
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Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

October 22, 2024

The new manager was very helpful and caring. They finished my oil change within the hour. Thank you ! More

by Krista Hunnicutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi Krista, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2024

Very good service. Kept me informed. Will be going back for the next oil change. More

by dkwitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi
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Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 21, 2024

I took my truck because a check engine light came on. They supposedly fixed the problem but now my truck runs worse than it did before I took it in More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara
Report | Print
Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Mike, Thank you for taking the time to leave a review. We would like to reach out to you to help try and resolve the issue, but based on the name on the review of just Mike, we are unable to reach out. Please reach out to Michale Pugh our service manager mpugh@genemesser.com, where we can assist you. Buck Barton General Manager bbarton@GeneMesser.com

October 21, 2024

I scheduled an oil change this morning. The lady told me the special is $19.95. No mention that this was only for Ford & Lincoln vehicles. Had the service done & was informed that I owed 74 More

by Lewdrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Montelong
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Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Lewdrill Thank you for taking the time to leave a review. I do apologize that the special was for Ford and Lincoln vehicles only at that time and you brought in a Honda Accord. We will do better next time to make sure that it's addressed upfront. We would like to extend you an offer of half off on your next oil change, please reach out to our service manager Michale Pugh when you are ready, his email is mpugh@genemesser.com. Thank you, Buck Barton General Manager bbarton@GeneMesser.com

October 21, 2024

Was a great experience customer service was also amazing and got my car back in no time. More

by ethannoyola03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden
Report | Print
Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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