Gene Messer Ford of Lubbock

They are to the point never had a bad experience with the service department or the sales dept service department or the sales dept More

Excellent valet service! Good communication about what to expect and great follow through! I will definitely use again. Good communication about what to expect and great follow through! I will definitely use again. More

Services was great! Got my vehicle in and out quickly and all concerns answered. Cadyn went about and beyond! Got my vehicle in and out quickly and all concerns answered. Cadyn went about and beyond! More

I highly recommend this dealership. I had great experience buying my Ford Maverick. Andy Garcia put me with salesman Juan Lopez and they both helped me understand the process and when m I had great experience buying my Ford Maverick. Andy Garcia put me with salesman Juan Lopez and they both helped me understand the process and when my truck came in Andy made sure I understood how everything in the truck worked. Everyone at Gene Messer went above and beyond. Thank you for such a great experience. I tell all my friends to chose this dealership. More

Tom was great to work with! Appreciate the prompt service and friendly, courteous atmosphere - thanks! Appreciate the prompt service and friendly, courteous atmosphere - thanks! More

Thanks great service from the staff the Saturday evening and cost great !! Gracias por el personal de la tarde muy buen servicio y el costo evening and cost great !! Gracias por el personal de la tarde muy buen servicio y el costo More

Great at keeping you updated. Very accommodating, whether dropping your vehicle off or waiting on site. Very accommodating, whether dropping your vehicle off or waiting on site. More

This dealership has no regard por personal time or customer service! Explained that I had returned the rental car I had paid for and that the vehicle was making the same noice it was before the repair customer service! Explained that I had returned the rental car I had paid for and that the vehicle was making the same noice it was before the repair. Their answer was… you’ll have to leave it until we diagnose. Left the interior full of grease from the mechanics hands. Very unacceptable. Won’t recommend or take there ever again. More

Took money from my glove compartment Said they rotated my tire but did not. Hade them change it and said it will take 30min and took almost 2 hrs my tire but did not. Hade them change it and said it will take 30min and took almost 2 hrs More

Very polite and convenient services including driving services and delivery. The only thing they could improve is follow through on services requested. I've asked for my 5th wheel to be rotated in during services and delivery. The only thing they could improve is follow through on services requested. I've asked for my 5th wheel to be rotated in during maintenance and 2 times I've been told it would be included and found when I've picked up my car that it was not done. I've been marking my 5th tire to make sure and it's disappointing to have to go back and ask again. I understand it's extra work but it's important enough for me to ask for it so when it's included in my service appt notes I expect it to happen. More