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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
939 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 939 reviews

October 30, 2024

Cayden was very professional and very courteous. Answered all my questions and found out what he couldn’t answer immediately. More

by Matkilu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
Report | Print
Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Cayden! Please don't hesitate to reach out to us if there's anything more we can do!

October 30, 2024

Excellent customer service and had a quick service! I would highly recommend this dealership for everyone More

by Kiana Fallaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garcia, Alfredo
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi Kiana, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

October 30, 2024

Easy appointment made. Check in fast. All work done in a timely manner and explained to me. More

by meinrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan
Report | Print
Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 30, 2024

I had nick as my sells person he he did great he didn’t rush it and he was honest and helped me find the truck I was looking for More

by Tristan smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick aycock
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi Tristan, we're happy to hear you had such a positive experience with Nick! Please don't hesitate to reach out to us if there's anything more we can do!

October 29, 2024

Professional, very nice and efficient. I would rate the service dept 10 out of 10 More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macyn
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi Jill, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

October 28, 2024

Always receive excellent service. Appreciate the multi-point inspection for recommended service and time taken to review the inspection report. More

by matt.hundley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
Report | Print
Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

We have been very pleased with the service we have received so far at this dealership. More

by Matkilu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
Report | Print
Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 26, 2024

Great people and great service. Thank you Mark,Glen and Bucky, for getting My truck serviced ,oil changed in a timely manner. More

by barry.knifedonaldson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark , Glenn and Bucky.
Report | Print
Oct 27, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

October 26, 2024

Went for tires and brakes. I was advised I did not need new brake pads yet but did need tires. Despite having to order the tires because they were not in stock, communication w More

by Cpeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Oct 27, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

In conclusion, I was treated with utmost courtesy and professionalism. Their prompt and effective resolution of the matter is greatly appreciated. More

by ramirezzoeajanmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn,
Report | Print
Oct 26, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review. I am glad that we have you back up and running again. I do apologize that the spark plugs didn’t correct the issue at first. We follow a process based on what we see to diagnose the issues, and start with the least expensive items first that may be causing the issue. I will have Michael Pugh our service manager reach out to go over your repair with you in more detail and also offer you a complimentary oil change for your next services as well. Thank you again for your business and happy motoring. Buck Barton General Manager bbarton@GeneMesser.com

Oct 27, 2024 -

ramirezzoeajanmd responded

Thank you

Nov 13, 2024 -

ramirezzoeajanmd responded

In conclusion, I was treated with utmost courtesy and professionalism. Their prompt and effective resolution of the matter is greatly appreciated.

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