Gene Messer Ford of Lubbock

Everyone is very friendly and professional. They always keep you updated on the status of your vehicle They always keep you updated on the status of your vehicle More

Gene Messer’s service is excellent and well worth the wait it takes as they check out the car to make sure it has no problem when you leave the service center. wait it takes as they check out the car to make sure it has no problem when you leave the service center. More

Great place. Excellent advisor. Barbara was wonderful to work with. Very happy with my experience with Gene Messer. Excellent advisor. Barbara was wonderful to work with. Very happy with my experience with Gene Messer. More

I had asked for a tire rotation, but it wasn’t included on my invoice. on my invoice. More

Prompt service, concierge service so respectful and considerate very impressed and recommend to all others considerate very impressed and recommend to all others More

Good service great people are willing to help you with any issues that may arise and are good at keeping you informed of the progress any issues that may arise and are good at keeping you informed of the progress More

Took care of my f250 service needs as expected and did a very good job very good job More

Unorganized and unfriendly! Unprofessional with report—telling me some numbers instead of what they mean!! Unprofessional with report—telling me some numbers instead of what they mean!! More

After talking to Juan, I flew from Pennsylvania to Texas the next day to get my car and drive it back within 2 1/2 days. My experience from the jump was great. I love cars and used to sell them, and I’m not the next day to get my car and drive it back within 2 1/2 days. My experience from the jump was great. I love cars and used to sell them, and I’m not a fan of how I am spoken to in many situations. I can’t say enough great things about Juan and this dealership. He was so honest and helpful and made me feel so comfortable about this experience. He even picked me up at the airport and made me feel so welcome. Juan also made something right for me after the sale even though I was miles away at that point. He didn’t have to do that but it speaks volumes to his professionalism, character and willingness to make me happy with my purchase. He even checked to make sure I had a safe 1800 mile drive home. Thank you to everyone there that just made this process quick and seamless. I would do it all over again if I had to. Thank you for making this such a positive experience and memory for me. I absolutely love my car. More

Barbara Orr was excellent to work with, she kept me informed of the work that was needed on my pickup and the progress. 5 stars to her. informed of the work that was needed on my pickup and the progress. 5 stars to her. More