Gene Messer Ford of Lubbock

Service department was good and efficient in handling a recall request and oil change for me .. expected a couple of days for the recall but was ready the afternoon I brought the car in recall request and oil change for me .. expected a couple of days for the recall but was ready the afternoon I brought the car in More

Our experience here was great all the workers were kind and helpful. Don was a great salesman had a lot of knowledge. The bathroom could use a little attention. and helpful. Don was a great salesman had a lot of knowledge. The bathroom could use a little attention. More

Professional and timely service. Very much enjoyed working with them. Thank you again for taking care of us. Very much enjoyed working with them. Thank you again for taking care of us. More

Go see Shane Bush he will take good care of you. He is a great help He is a great help More

I left my truck to have the recall issues addressed. I had been told by another local Ford dealership it could take months of leaving my truck with them, and that those recall issues did not really nee I had been told by another local Ford dealership it could take months of leaving my truck with them, and that those recall issues did not really need to be addressed. Tom at Gene Messer told me he would try to have it in a week’s time with a holiday in that week. He had it ready before the weeks end. Everyone was personable, helpful and easy to work with. Good job taking care of customers, Tom!!! More

Our regular service person was off today but Michael helped us. Very efficient in helping and getting my service done. helped us. Very efficient in helping and getting my service done. More

Very smooth dealing with cox and the financial department. Everyone in the lobby was extra friendly department. Everyone in the lobby was extra friendly More

Have always been treated fairly and respectfully at this dealership. Barbara Orr is the best service writer along with many other great service writers. Vehicles have always been repaired and serviced to my dealership. Barbara Orr is the best service writer along with many other great service writers. Vehicles have always been repaired and serviced to my satisfaction. More

Steve and Adrian were super helpful and made the experience seem easy. I definitely was impressed experience seem easy. I definitely was impressed More

The lack of communication is rampant around the dealership. The service writer is not up front with the customer and does not seem to really care except to get back to what they were doing before c dealership. The service writer is not up front with the customer and does not seem to really care except to get back to what they were doing before called. They say they will find out the status of your vehicle and call you back and it doesn’t happen. The customer has to call back. The front desk doesn’t seem interested in helping the customer but seems to want to pass the call to someone else. No one seems to know what the other is doing, who is working that day, managers on site, etc. The customer service and communication around the dealership is quite low. More