Gene Messer Ford of Lubbock

I usually have a great experience with them. My advisors are always polite and helpful.Noah was very good today.I just have one complaint......the plastic was left on the seat,the floor protector My advisors are always polite and helpful.Noah was very good today.I just have one complaint......the plastic was left on the seat,the floor protector was left in car and the claim number was still on the mirror.There was also a greasy handprint on my hood.Everything else was great! More

Very clean and even though the transaction took almost 4 hours it didn’t feel like it. Very friendly and helpful staff. hours it didn’t feel like it. Very friendly and helpful staff. More

Fully met our expectations. The process was quick but thorough. Bought several vehicles over the years, this was smoothest yet The process was quick but thorough. Bought several vehicles over the years, this was smoothest yet More

They fixed my Lincoln. They fixed it right. I’m happy. Go buy a car from them. They fixed it right. I’m happy. Go buy a car from them. More

Perfect Service. Great communication. Everything handled properly and in a timely manner. No complaints at all. Great communication. Everything handled properly and in a timely manner. No complaints at all. More

Our sales person Nick Aycock was awesome! We found the exact Ford Bronco Outer Banks we were looking for. We found the exact Ford Bronco Outer Banks we were looking for. More

Kirk went through the inventory of vehicles and found 2 pickups that met what we were looking to purchase. He pulled a few string so we could get the test drives completed. Paperwork and purchase was qu pickups that met what we were looking to purchase. He pulled a few string so we could get the test drives completed. Paperwork and purchase was quick. Great experience, solid people, no complaints! More

Great friendly service! Tom took great care of us! Definitely will be coming back! We bought our son a pick up here and will be shopping here in the future! Tom took great care of us! Definitely will be coming back! We bought our son a pick up here and will be shopping here in the future! More

When you make appointment for service It still take 1/2 day or more to get it serviced. First time they had it for hours then I went to check on progress. They hadn’t started do I cancelled & asked for th day or more to get it serviced. First time they had it for hours then I went to check on progress. They hadn’t started do I cancelled & asked for the truck back. Then Barbara Orr came over talked with me asked for a 2nd chance. She gave me her card then wrote on the back Fee Oul Change & Tire Rotation. I’ve called Barbara for appointment explained who I was so she made the appointment, thanked me for giving a 2nd chance. I went in got the oil change & tire rotation but was charged $ 88.00. I didn’t remember Barbara name, but she made my appointment, the service guy said no notes. I paid $88.00, I’m a senior on a budget & this was totally unexpected. Again problems. No more. Lack of communication More

Glenn was extremely helpful and kept me up to date while car was in service. car was in service. More