Gene Messer Ford of Lubbock

Probably the worst place you can take your vehicle. For some reason the service office worker you’re supposed to talk to is always impossible to reach and it takes forever to get your car serviced—mayb For some reason the service office worker you’re supposed to talk to is always impossible to reach and it takes forever to get your car serviced—maybe they’re understaffed in the recognition department or something, idk. It took nearly three weeks this time—and when they finally got to me it actually had to take longer because they realized last minute they didn’t have a part they thought they had. It’s just a bad experience overall and it makes me wish I didn’t own a ford. More

I purchased my Ford at another dealership. I was extremely thankful that this particular dealership assisted me. They were extremely informative and kind! I was extremely thankful that this particular dealership assisted me. They were extremely informative and kind! More

Very prompt service. Service representative was extremely nice and pleasant to deal with and provided excellent service. Service representative was extremely nice and pleasant to deal with and provided excellent service. More

Excellent service. All employees and service department were great. Would recommend and will return in the future. Thank you. All employees and service department were great. Would recommend and will return in the future. Thank you. More

I appreciate how they called every so often to give an update on how the work was going update on how the work was going More

This was my first time using the service center. ( I had been to Gene Messer Ford before to possibly buy a new Bronco.) My F150 needed a state inspection and oil change so I decided to try the serv ( I had been to Gene Messer Ford before to possibly buy a new Bronco.) My F150 needed a state inspection and oil change so I decided to try the service center since I had been impressed by the new car sales staff the prior month. When I drove in I was immediately greeted by an excellent and courteous staff who quickly treated me with respect. The service advisor (Mr. Campbell) who helped me was very knowledgeable and was able to answer my questions about future repairs I was considering having done. More

Clean, fast, courteous service department. The only place in town to have vehicles serviced and work on. The only place in town to have vehicles serviced and work on. More

I drove into the service center and was totally treated with respect and courtesy. I was offered a ride home while my vehicle was being serviced so I didn’t have to wait at the dealership. I was then picke with respect and courtesy. I was offered a ride home while my vehicle was being serviced so I didn’t have to wait at the dealership. I was then picked up at my house and taken back to the service center, that gave me a chance to take care of some things I had to do at home. More

Noan did a great job thank you for setting up Ubers for me and explaining everything me and explaining everything More

Very good staff who will attend to your needs and get you a good deal for your budget. I highly recommend a good deal for your budget. I highly recommend More