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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.5
592 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 592 reviews

November 09, 2024

They were kind and they explained everything to me about what they were going to do and it was very helpful! More

by Olivia Fiederlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Nov 12, 2024 -

Gene Messer Ford of Lubbock responded

Hi Olivia, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

Awesome service … I dropped it off and the service was a quick turnaround. Quality work and I would definitely recommend. More

by Brad T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
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Nov 11, 2024 -

Gene Messer Ford of Lubbock responded

Hi Brad, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 07, 2024

Barbara was excellent. Got the job done and quick. Very pleasant and great communication throughout the process. More

by kmm22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Nov 09, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Barbara! Feel free to reach out to us if you need anything. Have a wonderful day.

November 06, 2024

Friendly prompt service that I keep returning to to get my truck serviced. Very professional. More

by Doug W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Nov 09, 2024 -

Gene Messer Ford of Lubbock responded

Hi Doug, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

It was great customer service, they brought my husband home and then came back for him after all was done, we will be back! More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Nov 07, 2024 -

Gene Messer Ford of Lubbock responded

Hi Rebecca, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2024

I just spent 2400 dollars on vehicle repair. The oil light is on. I was also told I needed 4 new tires. The tires on the back of the car are absolutely fine. More

by phoque62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Nov 09, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manage bbarton@genemesser.com

November 03, 2024

Service department is nice and friendly. Was able to wait for my service. Will go back More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Nov 04, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2024

Worked with the service department and they were Efficient and friendly. They even provided an Uber to get me to the building. More

by ALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Nov 05, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 01, 2024

The dealership was extremely efficient in both representing the car to us and completing the paperwork in a timely manner. More

by mack.bibb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley the car guy, Luis Gutierrez
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Nov 05, 2024 -

Gene Messer Ford of Lubbock responded

Hi! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2024

I thought my service advisor was amazing very kind man had a great experience and he seemed to really care about the customers needs and a very friendly person :) More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alferdo I think was this name
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Nov 05, 2024 -

Gene Messer Ford of Lubbock responded

Hi Susan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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