Gene Messer Ford of Lubbock

I took my 2022 Ford Edge and 2023 F-150 for an oil change and was greeted by the service advisor with respect and professionalism and was greeted by the service advisor with respect and professionalism More

Was a really long wait to get a simple oil change on a new truck new truck More

Dealership was pleasant. Was in town for a few days and the dealership treated me very well. The service rep was very professional. Was in town for a few days and the dealership treated me very well. The service rep was very professional. More

David was our service advisor he tended to us made sure everything was done I told him what was wrong he made sure everything was done was done right made sure we were happy as long as he is there we will everything was done I told him what was wrong he made sure everything was done was done right made sure we were happy as long as he is there we will continue coming back keep up Great job David you areGREAT More

Noah Edwards was so great in the service department! He was so helpful and made dropping off my Bronco for service so easy and he was transparent about the things they were going to be looking at! He was so helpful and made dropping off my Bronco for service so easy and he was transparent about the things they were going to be looking at! More

I was provided timely and quality customer service with clear communication about an unexpected but concerning finding on my truck during inspection, which was fixed the same day. I appreciated their atten clear communication about an unexpected but concerning finding on my truck during inspection, which was fixed the same day. I appreciated their attention to detail so my truck and I may remain safe on the road More

This dealership is by far the worst dealership I have been to. The fact that they have had my truck this past year for approximately 7 and a half months total is ridicules. The whole time not one rental been to. The fact that they have had my truck this past year for approximately 7 and a half months total is ridicules. The whole time not one rental car has been offered. With warranty and without warranty parts. After our complete engine being replaced in the past year(covered under warranty). Due to blueish smoke coming from the exhaust pipe on cold start ups. I was told I had a 30,000 mile warranty on the engine or 3 years. Approximately 2 weeks later the same smoke returned. We returned the truck and then was informed that the driver side turbo was leaking oil into the turbo and burning the oil. Ford then fixed the turbo oil line after removing it for a second time. We intermediate had small amounts of the same smoke on cold starts. In turn we went back to ford approximately 3 months later for the next oil change. Ford found another oil leak coming from The Timing Chains Gasket.(this was apart of the brand new engine). We were also informed that now both turbos need to be replaced due to the oil now leaking into the hot-side (Driver-side). The other turbo having damage to the hot side turbo fins (passages side). Mind you this issue has possible been the issue the entire time. Or it has been damaged/worsened due to the multiple times it has been removed and placed back. When I spoke to the associate/management if this could be the cause they stated” We can not prove that that is the cause, but this is the problem that needs to be fixed” That is not comforting nor does it convey trust. Now due to the elapsed time and mileage only the timing cover leak covered. Both turbos are now my problem. Even though this issue could have been solved a long time ago with proper diagnosis and been covered under my powertrain warranty. Also to add insult to injury, the entire time my truck has been in the shop, we have not gotten one rental vehicle. During the longest stretch of about 5 months we were told to get on the waiting list for a loaner. We were informed that the waiting list was 3 months out, my wife and I both agreed to be placed on it. After 4 months we inquired about the loaner and we were told that we had not been placed on the list. This was very much invigorating. One of the two service advisors are not currently working at this Ford house. I have more complaints but these are the most disappointing. I have owned two other Fords in my life and dealt with other issues at other Ford houses, and we were pleasantly pleased with there care. Gene Messer Ford has been out right awful. After we pay for our turbos to be fixed( hopefully correctly) we will never return to this Ford house. Unless this is your last option, please do not come here. More

Easiest dealer we have deal with wife really like salesman we would deal with him again salesman we would deal with him again More

Gene Messer Ford has been great to work with! From the ease of trading in my car and purchasing a new one to getting maintenance taken care of, this dealership has been kind, convenient, & overal From the ease of trading in my car and purchasing a new one to getting maintenance taken care of, this dealership has been kind, convenient, & overall wonderful. They’ll continue to get my business and recommendation!!! More

In the past few years the customer service has done a complete turn around. Best customer service I have experienced from a service dept ever. Everyone I dealt with could not have been nicer! complete turn around. Best customer service I have experienced from a service dept ever. Everyone I dealt with could not have been nicer! More