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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.5
601 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 601 reviews

March 14, 2024

Easy to make an appointment. Easy drop off with shuttle service. Quick turnaround on the work I needed completed. Staff very friendly. More

by Smater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 16, 2024 -

Gene Messer Ford of Lubbock responded

That's wonderful to hear! We're glad that you found it easy to make an appointment, had a smooth drop-off process with shuttle service, and experienced a quick turnaround on the work you needed. We strive to provide friendly and efficient service, and we're pleased that you had a positive experience. We're here to help and ensure your satisfaction with our services.

March 14, 2024

Ashely the car guy was absolutely amazing. He took his time to give me the best deal possible. He was kind, patient and he wasn’t pushy at all. I will definitely be coming back in the future. More

by Diana Jurado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez
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Mar 16, 2024 -

Gene Messer Ford of Lubbock responded

That's fantastic to hear! We're glad that Ashley provided you with an amazing experience, taking the time to ensure you got the best deal without being pushy. We look forward to welcoming you back in the future! We're here to help!

March 13, 2024

People are pretty friendly, easy to get along with, had no problems like it there More

by W1720med
Recommend Dealer
Yes
Employees Worked With
Michael culp
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Mar 15, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Quick service had me in and out in no time, very professional, and very polite. More

by aaronh8718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
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Mar 15, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a quick and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Great dealership to work with, I’ll keep going to them for parts and services. More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
Report | Print
Mar 15, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Excellent knowledgeable, courteous, fast, reliable, understanding cleanliness, direct Hospital would recommend two family members friends anyone who needs their vehicle serviced or even purchase More

by oneloveguz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
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Mar 16, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear about your positive experience with us! Providing excellent service is our priority, and we're grateful for your recommendation to family, friends, and anyone in need of vehicle service or a purchase. Thank you for choosing us, and we look forward to serving you again in the future!

March 09, 2024

I was pleasantly surprised how fast I was in and out! Aryan Guzman was very nice and professional, they even gave me a voucher for a free car wash. And the oil change price was very reasonable. More

by Podunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
Report | Print
Mar 09, 2024 -

Podunk responded

Great experience will continue using Gene Messer from now on!

March 08, 2024

Gene Messer took care of my service needs in a timely fashion. They communicated with me through the process and were very easy to work with. More

by Rick Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Purser
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Mar 11, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that Gene Messer Ford Lubbock took care of your service needs in a timely fashion and maintained clear communication throughout the process. Providing excellent service is their priority, and your positive feedback is greatly appreciated. Thank you for choosing Gene Messer Ford Lubbock for your service needs!

March 08, 2024

Completely unprofessional staff. Morgan Rhew called me 47 times in one day after taking 2 weeks to locate a check in his own finance department. I received called and texts until 10 More

by lprwpc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Morgan Rhew
Report | Print
Mar 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Aug 09, 2024 -

Gene Messer Ford of Lubbock responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Buck Barton General Manager bbarton@genemesser.com

March 07, 2024

Always easy to deal with. Kind people who have always helped me with anything I needed. More

by Shelby Bradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra Orr
Report | Print
Mar 10, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that you find it easy to deal with our dealership and that our team has always been helpful and kind. We appreciate your positive comments and look forward to continuing to provide excellent service for you!

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