Gene Messer Ford of Lubbock

My business dealing with Gene Messer Ford was nothing short of amazing! The process from beginning to end was easy and convenient. short of amazing! The process from beginning to end was easy and convenient. More

Pleased with the quality of service and the ease of scheduling my appointment. Staff was courteous, and the facility was clean. scheduling my appointment. Staff was courteous, and the facility was clean. More

Went car shopping at gene messer ford the sales person and finance we’re great experience. . Morgan and Dillon will be recommended by me . Thanks. and finance we’re great experience. . Morgan and Dillon will be recommended by me . Thanks. More

Fast, courteous and reliable service. Have had my vehicles serviced there many times without any problems. Have had my vehicles serviced there many times without any problems. More

Nicest people you will meet. Quick in and out service thank you, for all you do! Quick in and out service thank you, for all you do! More

Excellent salesman and no wasting or haggling with my purchase. The online shopping was very helpful in my choice of vehicle before I even went to the dealership. purchase. The online shopping was very helpful in my choice of vehicle before I even went to the dealership. More

People with a nice personality and respect I like that I have nothing else to say have nothing else to say More

They are nice. It took 1.5 hrs for an oil change, but the service guy was very apologetic. It took 1.5 hrs for an oil change, but the service guy was very apologetic. More

Super friendly staff! I was in and out with in an hour with a car. I highly recommend this dealership!! I was in and out with in an hour with a car. I highly recommend this dealership!! More

Gene messer held my car for a week, for a simple tire replacement. I had my car towed there, so obviously it needs work. They didn't bother looking at it until the tire they ordered came in, just to fina replacement. I had my car towed there, so obviously it needs work. They didn't bother looking at it until the tire they ordered came in, just to finally look at the rim and determine a new one is needed, another 4 day wait. And finally when that part comes in they can actually look at the car, just to see another thing that needs to be ordered and even longer wait time for me instead of checking the first time. So after 8 days of them not looking until well after my repairs were estimated to be complete, they still didn't reset the tire pressure alert, so new tire new rim yet my car alerts me every time I turn my car on I have low pressure, my ford app is constantly telling me I have low pressure. After $1772 in repairs and they can't be bothered resetting the dash. Every time I take my car in for a oil change they claim to do a 5 point inspection and give my car the all clear, yet I had to find out through my dashboard that my coolant was low, yet my paperwork says every thing check out. Yet once they are able to claw thousands from you they will finally do their inspections and best believe they will find something wrong, AFTER waiting many days for the original part to come in More