Gene Messer Ford of Lubbock

Luis and David in the service department were great! They were very polite, personable, and helpful! I would definitely give each of them a 10 out of ten! They took the time to listen to what I neede They were very polite, personable, and helpful! I would definitely give each of them a 10 out of ten! They took the time to listen to what I needed and were accurate on the time my car would be ready. They are a great asset to the Gene Messer Service Department! Keep up the good work! More

To begin I was now treated in the Lincoln way I expected but later with persistence it got better. but later with persistence it got better. More

Bret was a very nice young man and did a great job and very personable very personable More

I took my 2022 Ford Edge and 2023 F-150 for an oil change and was greeted by the service advisor with respect and professionalism and was greeted by the service advisor with respect and professionalism More

Was a really long wait to get a simple oil change on a new truck new truck More

David was our service advisor he tended to us made sure everything was done I told him what was wrong he made sure everything was done was done right made sure we were happy as long as he is there we will everything was done I told him what was wrong he made sure everything was done was done right made sure we were happy as long as he is there we will continue coming back keep up Great job David you areGREAT More

Dealership was pleasant. Was in town for a few days and the dealership treated me very well. The service rep was very professional. Was in town for a few days and the dealership treated me very well. The service rep was very professional. More

Noah Edwards was so great in the service department! He was so helpful and made dropping off my Bronco for service so easy and he was transparent about the things they were going to be looking at! He was so helpful and made dropping off my Bronco for service so easy and he was transparent about the things they were going to be looking at! More

I was provided timely and quality customer service with clear communication about an unexpected but concerning finding on my truck during inspection, which was fixed the same day. I appreciated their atten clear communication about an unexpected but concerning finding on my truck during inspection, which was fixed the same day. I appreciated their attention to detail so my truck and I may remain safe on the road More

Gene Messer Ford has been great to work with! From the ease of trading in my car and purchasing a new one to getting maintenance taken care of, this dealership has been kind, convenient, & overal From the ease of trading in my car and purchasing a new one to getting maintenance taken care of, this dealership has been kind, convenient, & overall wonderful. They’ll continue to get my business and recommendation!!! More