Gene Messer Ford of Lubbock

Fast friendly service. Alfredo Garcia, my service advisor was friendly, knowledgeable and very helpful. He answered all my questions Alfredo Garcia, my service advisor was friendly, knowledgeable and very helpful. He answered all my questions More

This visit was by far the worst experience of the several visits .. was made to feel like my business was not as important as other customers..communication was terrible/ questions were answered by “don’t kn visits .. was made to feel like my business was not as important as other customers..communication was terrible/ questions were answered by “don’t know” and received contradictory answers when I would get any.. I do not feel like a valued customer. I bought car here . Always get serviced here but that may have to change .. customer service is lacking . More

Hello folks, I dropped off my 1970 Ford F-250 at Gene Messer Ford in Lubbock, in order to address three issues with the truck. 1. The truck would stall upon depressing the gas from a stop. A new carb was Messer Ford in Lubbock, in order to address three issues with the truck. 1. The truck would stall upon depressing the gas from a stop. A new carb was ordered and installed. So far it’s a success story. 2. Install Pertronix unit and coil to replace points and condenser. I asked them to make sure I had 12 volts coming through the coil; lower voltage would ultimately ruin this electronic ignition system. They never informed me after the install that I had 12 volts running through that unit and coil. 3. Repair brake lights, they were intermittently staying lit after I departed the vehicle; a few times it drained the battery and I was stranded. I showed Tom the brake pedal had some play in it. When I picked the truck up the receipt said they couldn’t re- create the problem. Nobody told me if they addressed the brake pedal issue. The pedal is still loose.. It was a better, not best effort in my estimation. I paid $1,500.00 for that work. I thought Ford would have done a better all around job. Not so, it seemed like a lethargic effort on their part. Plus no mention of a warranty window. So, in kind, I give 3 out of 5 and I’m being gracious. I’m an old guy with dementia; I feel I was taken advantage of. Kenny More

Very professional staff that took care of my concerns and vehicle. I would recommend them for all service needs. vehicle. I would recommend them for all service needs. More

I came in from out of state with break issues and they got me in quick and inspected my vehicle and made nessisary repairs in a timely professional manner. I will recommend to others Gene Messer Ford Lubb got me in quick and inspected my vehicle and made nessisary repairs in a timely professional manner. I will recommend to others Gene Messer Ford Lubbock More

I really appreciate the service Alfredo was very helpful and had a ride for me . Once my car was ready I returned and I am very satisfied with the service and it was done in a timely manner. Thank you and had a ride for me . Once my car was ready I returned and I am very satisfied with the service and it was done in a timely manner. Thank you More

The Gene Messer dealer organization is second to none! Impeccable Customer Service!! Thank you for taking care of us!! Impeccable Customer Service!! Thank you for taking care of us!! More

Very efficient process of receiving new customers; courteous staff and friendly service; very satisfying experience! courteous staff and friendly service; very satisfying experience! More

Barbara in service was a fantastic help. She went above and beyond for me. She is very professional and communicates very well She went above and beyond for me. She is very professional and communicates very well More

Morgan and Gene Messer Ford Lubbock made the process of purchasing a new vehicle smooth and efficient. purchasing a new vehicle smooth and efficient. More