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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.5
601 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 601 reviews

April 26, 2024

Can’t say enough good things about their service department! From the time I dropped my truck off until the time I picked it up I was kept up to date on what was needed and done. Truck was ready w More

by Gr3gmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
Apr 30, 2024 -

Gene Messer Ford of Lubbock responded

It's great to hear about your positive experience with our service department! We're glad that you were kept up to date throughout the process and that your truck was ready as promised. Thank you for making the drive from Midland, and we appreciate your feedback. We're here to ensure your satisfaction and make your experience with us exceptional every time!

April 25, 2024

Great service department. I never have to wait long to check in my vehicle for a service appointment. Great staff! More

by t.blagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
Apr 27, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

I always make an appointment for any service. Technicians always greet you upon arrival and check you in. They are very good about keeping you updated on the progress of your vehicle. More

by jimmy.bearden23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Apr 27, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Everything went very smooth . Ali Bollegar made everything easy and personal. It was not a pressure sales experience which is what I liked the most. I hate pressure sales people . More

by Dineroking11199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Bollegar
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Apr 25, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We're thrilled that Ali provided you with an easy sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

April 24, 2024

Great staff, friendly, other than waiting on parts which is normal these days. Great service More

by theworldslargestspur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Apr 27, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Great service and people. Always try to accommodate my schedule and are very easy to deal with. More

by EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 27, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

Got right in for my appointment. Was finished in an hour and price was reasonable. More

by PHINDOGAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Apr 25, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

People here treat you real. Rude Barbara is very rude.I don't trust her at all.The other guy that helped me out he's just as rude as her More

by freddyfelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't get news other than barbers
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Apr 25, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 15, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Purser Service Director mpurser@GeneMesser.com

April 23, 2024

They give great service and everyone is friendly. They get you in and out quickly. More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
Report | Print
Apr 25, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 18, 2024

Service department did a fantastic job in taking care of us. Andrew is the best More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Apr 19, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Andrew provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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