Gene Messer Ford of Lubbock

I absolutely advise against taking your car to Gene Messer service center for any repairs. My mom took her 2008 Ford Fusion there to have the window regulator and motor replaced because the window wasn Messer service center for any repairs. My mom took her 2008 Ford Fusion there to have the window regulator and motor replaced because the window wasn't going all the way down. Less than 18 months later, the window wouldn't budge at all. The repair ticket clearly stated a 24-month warranty, but when we took it back, they refused to honor it, citing that the parts were aftermarket. They were the ones who installed these aftermarket parts after having the car for 2 months. There was no mention in the warranty that it only applied to Ford parts. The guy who assisted us, Caden, could only say, "I was not the person who spoke with you all two years ago," which is no reason to disregard the work they did on the car. We spent $667.99 on these aftermarket parts and labor, and I will never consider Gene Messer for any future repairs. They take forever to fix the problem, add aftermarket parts, and then refuse to honor their warranty. When we told them we wouldn't have them repair it this time, Caden had someone bring the car to us and asked us to wait inside the service center. The guy who brought the car just left it where he parked it and walked away without a word. Then, they all huddled up together and seemed to be discussing us while we walked up to the car. I cannot say for sure, but their body language and gazes said something else. More

They are friendly and easy to deal with. They had my truck in and out quickly. The price was reasonable. They had my truck in and out quickly. The price was reasonable. More

I got my car back sooner than I thought Also the car was delivered back and I didn't expect it. was delivered back and I didn't expect it. More

The most amazing buying experience! Was searching for a new vehicle for several months and other ford dealerships around Texas didn’t care about making a deal with me because I didn’t n Was searching for a new vehicle for several months and other ford dealerships around Texas didn’t care about making a deal with me because I didn’t need financing. Gene messer was amazing from start to finish. Didn’t have the vehicle I wanted so they sourced it from another dealership and had it delivered. Never asked for deposit or verification of any kind. Had it delivered the next day and I was there to pick it up. Salesperson Caitlyn was amazing never pushy and always making sure we got what we wanted. Will be buying again from Gene messer later this year. Thanks for the best buying experience ever. More

Did work on vehicle in a reasonable time. No issues. Received vehe in 2 weeks No issues. Received vehe in 2 weeks More

The work that was done was fix in a time that was good for me thank you very much for me thank you very much More

Barbara was absolutely delightful. She was professional and handled all our needs in a timely fashion. She was professional and handled all our needs in a timely fashion. More

Oscar Tristan, went above and beyond to help me find the right vehicle for me. I really appreciate him. right vehicle for me. I really appreciate him. More

Service is very prompt and friendly. I will come back for the service department. Aryan was great. Parts department not so much. I will never buy from your parts department again. Ru I will come back for the service department. Aryan was great. Parts department not so much. I will never buy from your parts department again. Rude and the customer is obviously an inconvenience for them. More

Service advisor was great. No issues and quick service. Will visit this dealership again in the future. No issues and quick service. Will visit this dealership again in the future. More