Gene Messer Ford of Lubbock

The service took a week . Although most of the work was accomplished adequately a whole week is way too long. I take my Nissan to mcGavock and it NEVER takes longer than two d Although most of the work was accomplished adequately a whole week is way too long. I take my Nissan to mcGavock and it NEVER takes longer than two days even with diagnostics . I asked for one of my tires to be checked because of a slow leak, i asked literally four people to make sure it got included in the service . It did not happen , the low tire pressure sensor light came on as i was literally driving home. I believe i paid for tire rotation, didn’t happen. The low tire was exactly where it was on the car when i came in so impossible that tires were rotated. Service reps were friendly and attentive but the actual work took too long and was incomplete. More

The srvc dept. was Thorough, professional, and efficient! I will return if needed! Thank you! was Thorough, professional, and efficient! I will return if needed! Thank you! More

Was great service, quick and easy. Will definitely be back to service my truck here. Will definitely be back to service my truck here. More

Drove from San Antonio to Colorado on a hunting trip. Axle broke outside of Post, Tx. Called Pollard Ford as it was the closest ford dealership. They said they were 3-4 weeks out. I called Gene Messe Axle broke outside of Post, Tx. Called Pollard Ford as it was the closest ford dealership. They said they were 3-4 weeks out. I called Gene Messer and they got me in that day on a Friday. I rented a truck and went on to Colorado. Hunted from Friday evening thru Tuesday the following week. Came back thru Lubbock on way home and my truck was ready. They were professional , on time and got me back in the road right on time!!! Thank you Aryan, Cayden and the tech who replaced the axle!!!! More

Everyone was friendly fast and courteous during my whole service help me out in every way that I needed and went a little bit above and beyond when they didn’t have to service help me out in every way that I needed and went a little bit above and beyond when they didn’t have to More

Friendly and helpful used car dealership. Ethan and Adrian were very helpful. Now to get our tags. Ethan and Adrian were very helpful. Now to get our tags. More

Very professional dealership been here for a long time great experience good people and knowledgeable great experience good people and knowledgeable More

Very professional and very courteous. Fast service. Even though it wasn't a ford and didn't have an appointment they had my car done very promptly Fast service. Even though it wasn't a ford and didn't have an appointment they had my car done very promptly More

It was a great experience, no pushy sales people, the really took care of me really took care of me More

I usually have a great experience with them. My advisors are always polite and helpful.Noah was very good today.I just have one complaint......the plastic was left on the seat,the floor protector My advisors are always polite and helpful.Noah was very good today.I just have one complaint......the plastic was left on the seat,the floor protector was left in car and the claim number was still on the mirror.There was also a greasy handprint on my hood.Everything else was great! More