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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
724 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 724 reviews

October 03, 2024

Glenn was great he communicated with me about everything my vehicle Needed and had excellent customer service More

by austin0832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Oct 06, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2024

The whole process was quick and easy. Everyone involved was kind and professional. I would highly recommend them. More

by Apigford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alajandro
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Oct 05, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2024

Everyone I encountered in the Service Dept. were exceptional - Alfredo, Ryan & Mike, the manager. They were professional, courteous & friendly. I felt confident in their advice. More

by #1Madam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo, Ryan & Mike
Report | Print
Oct 05, 2024 -

Gene Messer Ford of Lubbock responded

We really appreciate your feedback! Thank you, and have a fantastic day!

September 30, 2024

Great dealership! Have bought a few cars from them and never had any issues. The sales people aren’t pushy either More

by Greek.wife416
Recommend Dealer
Yes
Employees Worked With
Ashley
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Oct 05, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 30, 2024

I took my truck in for a recall regarding my tailgate. The Service Department was terrible. They said that they repair two recalls but never repair my problem i had when i took it in. Also, they left my t More

by Abel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billie
Report | Print
Oct 05, 2024 -

Gene Messer Ford of Lubbock responded

Abel, Thank you for informing me about your situation. Please know that we are looking into your concerns, Michael Pugh our service manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@genemesser.com

Oct 05, 2024 -

Abel responded

Thank you for responding. I was told before that someone would call me back. That never happened. I won’t hold my breath.

Oct 10, 2024 -

Abel responded

Mr. Barton, I still have it heard anything or received a call from Michael Pugh. Can you just help me on getting my tailgate fixed. I live in Round Rock Texas. Just refer me to someone that can help me. Please mention that the recall for the tailgate your service department never fixed my problem. Thank you, Abel

September 29, 2024

We love gene messer, we wouldn’t go to any other dealer ship , we have always gotten our vehicles there and have never had problems!!! More

by melissapantojaperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
Report | Print
Oct 02, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2024

Friendly service! Took care of my truck. Pollard has tried to screw me over a few times. More

by John D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Oct 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi John, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2024

Worked there 15 years the dealership is great. And great people to work with everyday More

by Phil.novak10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry seamam
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Oct 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

Great experience and will be bringing our vehicle back for service. Thanks again for your help More

by Acombs22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Oct 02, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

Best customer service experience I’ve had in a very long time. Alfredo thanks for all the help and quick speedy service. More

by angel.roberson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
Report | Print
Sep 30, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy Alfredo could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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