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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
845 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 845 reviews

April 17, 2025

From sales all the way through finance was very smooth I will be coming back Thank you! More

by Mary S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron McKelvey was awesome
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Apr 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi Mary, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Austin and Emily were so helpful. They gave great advice on financing and aspects of the vehicles that enabled me to purchase the right vehicle for me. More

by clinttoddbrister
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily, Austin, Luis
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Apr 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Austin and Emily to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Best purchasing experience I have ever had! Everyone was so friendly and helpful. I love my car and will definitely be returning to Gene Messser! I am one satisfied customer! More

by K. Bewley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro & Tuff
Report | Print
Apr 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Great service, I’ll be back for my next purchase. Adrian Hernandez was great help. More

by Ovallogistics
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro, Adrian
Report | Print
Apr 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Adrian to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

Marcos was extremely polite and helpful. The service guys were quick and efficient and my car was ready sooner than expected More

by spikemwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Report | Print
Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2025

If it were not for Cadyn Campbell I would have left. I was shocked that no one greeted me when I walked in. Every one seemed so gloomy. His customer service was awesome! Will talk to him going forward More

by mrs.melissagarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cadyn here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2025

Excellent service but I had left a few dollars in my console and when I left I didn’t notice until I got home More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Report | Print
Apr 18, 2025 -

Gene Messer Ford of Lubbock responded

Hello Sonny, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 15, 2025

They were very cordial, friendly and helpful. They got us in and out very quickly. More

by Alhford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
Report | Print
Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 15, 2025

They were curteous, timely, and communicated progress with me. Loved the concierge car return service More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2025

The dealership was clean, the service department staff was very helpful, and the valet was courteous and prompt. More

by Steve
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Steve, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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