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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
764 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 764 reviews

February 26, 2025

Fast and fair service. Easy scheduling. Took care of all my needs with no problems. More

by fwammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calder
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Feb 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

February 25, 2025

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by Buba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t. Remember
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Feb 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!

February 25, 2025

The service on Saturday from the service department was excellent. All of my concerns were addressed. When my oil change was complete i received immediate notification. EXCELLENT!! More

by clpeanick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Campbell
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Feb 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 25, 2025

I like Gene Messer Ford. They have a great service department. However, I was trying to get the factory recall issue addressed at this dealership and they don’t provide this More

by Carolyn R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri
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Feb 28, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@genemesser.com

February 23, 2025

Great service! Got my vehicle done ahead of schedule! Will be back for my next service. More

by RWARD1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Feb 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 22, 2025

Barbara in the service department should be Employee of the Decade!!! Wonderful service!! Highly Recommend!! More

by sandymargret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Feb 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2025

The sales and service people at Gene Messer Ford have given my family excellent service for many years now. I’ll keep coming back as long as they’re around. Thanks! More

by jaime.ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Billi, Alfredo
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Feb 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello Jaime, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2025

Excellent service and great attention to detail relating out vehicle purchase, could not ask for better service! More

by Mark
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caitlyn
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Feb 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello Mark, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

My experience was great. It was fast. The rep was very nice and informative. He followed up with any questions he had in a very timely manner. More

by 2007cruzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Feb 23, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

Andy Garcia has always been our go to guy when we want to purchase a new vehicle. He and the Finance team bend over backwards to get us the best deal possible, and we are treated like family. We will only go More

by sbharrison55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Garcia
Report | Print
Feb 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

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