Gene Messer Ford of Lubbock

Very kind service in the service department! I wasn't sure where to park my car when I arrived, but that was no problem. Mike went to my car parked in front of the dealership, and drove it to th I wasn't sure where to park my car when I arrived, but that was no problem. Mike went to my car parked in front of the dealership, and drove it to the service area. He told me I could sit and relax (watching the Olympics) in the waiting area. It was no time and they were finished with my car! I just want to say, "Thanks!" More

There are probably 10 people. sitting in the service garage all playing solitaire or on their phones, I scheduled an appointment for 9:30am to have the oil changed, tires rotated a sitting in the service garage all playing solitaire or on their phones, I scheduled an appointment for 9:30am to have the oil changed, tires rotated and to have someone check the shocks because of a wobble any time I hit uneven road. At 5pm I called and they were like oh yea were almost done but we didn't look into the wobble issue we just didn't have time. Maybe this dealership should invest in more mechanics and less service reps. Also I had scheduled my other vehicle to have the oil changed tires rotated and an alignment done I even called the day before to make sure there wasn't any issue with it being a dually, they assured me everything was good. I brought my truck in and as soon as they saw it they immediately told me they couldn't do a dually truck. Massive waste of my time. More

I just left had my car detailed. My car was was dirty when I picked it up. The mat y’all put down didn’t help. My car was was dirty when I picked it up. The mat y’all put down didn’t help. More

Tom took great care of me and kept me notified the entire time from start to finish time from start to finish More

Only dealership I will go to! Glenn is a wonderful advisor, knowledgeable and works hard for customers. Glenn is a wonderful advisor, knowledgeable and works hard for customers. More

Jacob did an amazing job with explaining the process and helping me with my issues. I highly recommend Jacob in the service department and the service department team. They also had my car ready faster than helping me with my issues. I highly recommend Jacob in the service department and the service department team. They also had my car ready faster than expected and provided transportation. More

They were polite and and did a good job, got it done all in a day in a day More

Billi has helped me in the past, when I come in for a oil change she’s great at reminding me about wiper blades tire rotation , air filter things I neglect to do change she’s great at reminding me about wiper blades tire rotation , air filter things I neglect to do More

I'm very pleased with the great service & professional courtesy of service attendance Tom who took care of me today courtesy of service attendance Tom who took care of me today More

Purchased a vehicle and they’ve had it in the shop more then I’ve been able to drive it; and when discussing a trade in would be left over 50% upside down… however didn’t mind trying to let me drive off th then I’ve been able to drive it; and when discussing a trade in would be left over 50% upside down… however didn’t mind trying to let me drive off the lot with a brand new one and try to sell my crap one by myself later… in it for themselves More