Gene Messer Ford of Lubbock

Thanks great service from the staff the Saturday evening and cost great !! Gracias por el personal de la tarde muy buen servicio y el costo evening and cost great !! Gracias por el personal de la tarde muy buen servicio y el costo More

This dealership has no regard por personal time or customer service! Explained that I had returned the rental car I had paid for and that the vehicle was making the same noice it was before the repair customer service! Explained that I had returned the rental car I had paid for and that the vehicle was making the same noice it was before the repair. Their answer was… you’ll have to leave it until we diagnose. Left the interior full of grease from the mechanics hands. Very unacceptable. Won’t recommend or take there ever again. More

Aryan was knowledgeable and helpful, really made the whole process smooth. Tom is always awesome! whole process smooth. Tom is always awesome! More

Took money from my glove compartment Said they rotated my tire but did not. Hade them change it and said it will take 30min and took almost 2 hrs my tire but did not. Hade them change it and said it will take 30min and took almost 2 hrs More

Very polite and convenient services including driving services and delivery. The only thing they could improve is follow through on services requested. I've asked for my 5th wheel to be rotated in during services and delivery. The only thing they could improve is follow through on services requested. I've asked for my 5th wheel to be rotated in during maintenance and 2 times I've been told it would be included and found when I've picked up my car that it was not done. I've been marking my 5th tire to make sure and it's disappointing to have to go back and ask again. I understand it's extra work but it's important enough for me to ask for it so when it's included in my service appt notes I expect it to happen. More

Great service department! Alfredo helped me today, and was very courteous and knowledgeable. He pointed out that I need to replace brake pads on two wheels, and I’ve made an a Alfredo helped me today, and was very courteous and knowledgeable. He pointed out that I need to replace brake pads on two wheels, and I’ve made an appointment to do that More

Barbara is the best in the service department. She is always professional and no question is yo silly. She is always professional and no question is yo silly. More

Excellent Service, very friendly. Outstanding service specials!!! The video to show the health assessment of the truck was very informative Outstanding service specials!!! The video to show the health assessment of the truck was very informative More

Swift service and easy coordination. I would return to this location in the future for vehicle maintenance. I would return to this location in the future for vehicle maintenance. More

Friendly and efficient. Ready on time. Fully staffed Explained options and costs. Vehicle clean post service Ready on time. Fully staffed Explained options and costs. Vehicle clean post service More