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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
710 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 710 reviews

November 22, 2024

Great, quick arrive with professional staff. They were incredibly accommodating when I needed to quickly return for a part replacement. More

by a.flesch92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pue
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Nov 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2024

Excellent service as the technicians. well equipped to do their job.needs to be recommended More

by glendz
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Nov 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Nov 25, 2024 -

glendz responded

Excellent services as their technicians are well equipped to do the job. Needs to be recommended.

November 21, 2024

My service advisor ARYAN GUZMAN was very knowledgable regarding my vehicle maintance visit and explained the process to my complete understanding. I will be looking forwardbton my next appointment. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
Report | Print
Nov 21, 2024 -

Gene Messer Ford of Lubbock responded

Hi Jesse, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2024

Took 4 days and didn’t even fix my window. Then tried to scam me More

by Martin A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Nov 22, 2024 -

Gene Messer Ford of Lubbock responded

Martin A. Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@GeneMesser.com

November 18, 2024

We recently purchased our 5th vehicle from Gene Messer. If you go to Gene Messer dealerships you’ll know why. Our salesman is hard working to get the perfect vehicle for us. They don’t haggle on the price. More

by pschapman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
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Nov 21, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

November 17, 2024

You guys do a great job as always thanks for the great service and price More

by rrrail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caylan
Report | Print
Nov 19, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

My advisor was very friendly and knowledgeable about the service that was done on my F-150. More

by Alfredo1319.ag5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Caley
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2024

Cadyn is always real nice very pleasant and professional and always does a good job More

by ioballe9@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campell
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Cadyn here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

Excellent communication, organization and professionalism. Ashley great salesman. Cordial and knowledgeable West Texas lucky to have this dealership. More

by john.bagwell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez, Eugene Gutierrez
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about Ashley. Please don't hesitate to reach out to us if there's anything more we can do!

November 16, 2024

Glenn is a pleasant advisor. Is patient and very formal. Would not want anyone else to be my advisor. More

by Collin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
Report | Print
Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi Collin, thanks for your praise and kind comments about Glenn. Feel free to reach out to us if you need anything. Have a wonderful day.

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