Gene Messer Ford of Lubbock

Tom W. Wad who I dealt with at Gene Messer Ford and he was great He communicated well about my car and it was done the day he said it would be . Wad who I dealt with at Gene Messer Ford and he was great He communicated well about my car and it was done the day he said it would be . More

We like ford products, however, the service at Gene Messer service dept is abysmal. I called to drop my car off because of a recall. It should take 1/2 day and we could pick up. When we got there, they Messer service dept is abysmal. I called to drop my car off because of a recall. It should take 1/2 day and we could pick up. When we got there, they said they needed the car for a week. ??? They said there were 800 cars in front of me! Ok. So I rescheduled for 8/3/24 so they could have the part ready. My husband also noticed a noise when he cranked the enjoy. They assured us that they could fix but had to order the part- it’d take about a week. Great because I was going out of town and didn’t need my car for a few days. I got back to town on 8/15 and the car wasn’t ready. They hadn’t ordered the replacement until 8/12! I said I needed a loaner or rental. They finally said they’d get me a loaner. It was fine except the A/C didn’t work. We took it back to the dealership. We were not driving in 100 plus degree temps. Finally went to the service dept and got our car. It’s 8/29. So they DO NOT have great service. I think the GM and service manager need to get together and look at the meaning of service. There was a rude person who maligned me because “ it’s just a 2019” vehicle “ meaning why do I want to fix the car and why not trade it in. I explained that it is my car and I like and it was still under warranty. I observed at least 6 service techs sitting at their stations and 2 cars in the bay. Will probably NOT buy another Ford product, knowing I won’t get decent service. More

Always fast and proffessional when it comes to repairs and service. Our company always uses them for all our needs. and service. Our company always uses them for all our needs. More

Had a great experience, great customer service and our Rep Barbra always takes care of us. Rep Barbra always takes care of us. More

Excellent valet service! Good communication about what to expect and great follow through! I will definitely use again. Good communication about what to expect and great follow through! I will definitely use again. More

They are to the point never had a bad experience with the service department or the sales dept service department or the sales dept More

Services was great! Got my vehicle in and out quickly and all concerns answered. Cadyn went about and beyond! Got my vehicle in and out quickly and all concerns answered. Cadyn went about and beyond! More

Great at keeping you updated. Very accommodating, whether dropping your vehicle off or waiting on site. Very accommodating, whether dropping your vehicle off or waiting on site. More

I highly recommend this dealership. I had great experience buying my Ford Maverick. Andy Garcia put me with salesman Juan Lopez and they both helped me understand the process and when m I had great experience buying my Ford Maverick. Andy Garcia put me with salesman Juan Lopez and they both helped me understand the process and when my truck came in Andy made sure I understood how everything in the truck worked. Everyone at Gene Messer went above and beyond. Thank you for such a great experience. I tell all my friends to chose this dealership. More

Tom was great to work with! Appreciate the prompt service and friendly, courteous atmosphere - thanks! Appreciate the prompt service and friendly, courteous atmosphere - thanks! More