Gene Messer Ford of Lubbock

Very good communication with us & the sales person. Truck was ready when we were told. Truck was ready when we were told. More

David was great. He got me in, good timing, was quick with it. Definitely will be going back to him. He got me in, good timing, was quick with it. Definitely will be going back to him. More

I made an appointment one week in advance for a recall repair. I was told on arrival it would be the end of the week before they could get to it and the parts were not on hand. I asked for the service man repair. I was told on arrival it would be the end of the week before they could get to it and the parts were not on hand. I asked for the service manager and after a wait of approximately 15 minutes he showed and asked to see my recall notice. He went to see if they had the parts and miraculously they had one set of toe links in stock. After a few hours they texted me and tried to upsale me a rear end alignment which I declined considering there was no wear on my tires. Next recall, I will use Pollard Ford. I don’t appreciate all the xx and upsale. My wife has had similar experiences with Gene Messer VW. The last time they tried to sell her a set of tires when she asked them to check for a slow leak. Told her air was seeping out of cracks in the sidewalls. It took me five minutes to find a nail that was causing the leak. Took it to Walmart and the fixed it for nothing. “Stealership” is an appropriate term for this place. More

Very bad experience Billi and Mike! Not happy at all!! Hopefully this was the last time I have to see you all. Not happy at all!! Hopefully this was the last time I have to see you all. More

I’m grateful they picked my car up however annoyed that the job was not a 100% complete. I figured the dealership knows the job that you pay for. the job was not a 100% complete. I figured the dealership knows the job that you pay for. More

I came in for routine maintenance and enjoyed fresh coffee while waiting. The service was Quick, efficient and friendly. coffee while waiting. The service was Quick, efficient and friendly. More

Alfredo did a great job in getting my car in quick and keeping me up to date on everything for a fast experience. keeping me up to date on everything for a fast experience. More

Alfredo Garcia in the service department was courteous and worked hard to find me a discount on a oil change. and worked hard to find me a discount on a oil change. More

Maintenance and update work at Gene Messer today. Barbara took the absolute best care of all my needs. Thank you Gene Messer Fora and thank you BARBARA. Absolute Best Barbara took the absolute best care of all my needs. Thank you Gene Messer Fora and thank you BARBARA. Absolute Best More

Was a hesitant, due to the experience I've had in the past. But was really impressed, with the service, the friendly young man, got right on my vehicle, time frame, was just as he said. I was well please past. But was really impressed, with the service, the friendly young man, got right on my vehicle, time frame, was just as he said. I was well pleased, great job, really appreciate the stuff and the job. More