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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
764 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 764 reviews

March 01, 2025

Always great service, an incredible value and everyone is always so helpful. That’s the reason I keep both my vehicles serviced at Gene Messer More

by Jbushtexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
March 01, 2025

My service advisor Glenn is always a pleasure to work with and give the attention needed More

by jwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
March 01, 2025

I liked the way they picked our vehicle up and returned it back to us. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Campbell
March 01, 2025

very happy with the service and knowledge sales person was a pleasure to work with with on the purchase More

by garciaandson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Nevarez
Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2025

Barbara was sooo extremely helpful in getting my sons car in and started towards being repaired… The guys in the shop who I don’t know were so much quicker than what we expected… Barbara mentioned at least m More

by joepinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara / Service Department
Mar 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

Overall great experience. The buying process was quick and straightforward. I appreciate their help. Thanks More

by Stepheng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron Mckelvey
Mar 02, 2025 -

Gene Messer Ford of Lubbock responded

Hi Stepheng, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2025

Great dealership! My advisors were willing to do anything and everything to assist me And get me on the way! More

by jaelynnorrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Barbara
Mar 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2025

Thank you for the great service! When in doubt, take it to the dealership, not all service shops are same! More

by julianr348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
Mar 02, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2025

Gene Medser of Lubbock has the best service. One of those reasons is becaiuse of advisors like Glenn Norris. He is always very helpful and knowledgeable. Great work Gene Messer. The whole s More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
Mar 02, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2025

I was visiting our daughter at Tech for the weekend. Coolant was found under the truck Saturday morning. I was able to get to the your service dept. They initially said it would be Monday or Tuesday bef More

by Cveres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Calvin - excellent experience
Feb 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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