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Gene Messer Ford of Lubbock
Lubbock, TX
647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 647 reviews
December 26, 2024
I called for an appointment to have my new Ford Explorer checked for a knocking sound coming from underneath the front end and get an oil change. I called to drop the car off on 12/23/2024, but we were told checked for a knocking sound coming from underneath the front end and get an oil change. I called to drop the car off on 12/23/2024, but we were told that the first available appointment for the vehicle to be looked at for the knocking would be 12/26. When I arrived, service advisor David Alvarez stated that they have too many cars in rotation at one time for them to even be able to diagnose what the knocking sound is. What good does it do to schedule an appointment if they don’t DO WHAT THE APPOINTMENT WAS SCHEDULED FOR? When we called for the appointment, they gave us 12/26; and then, said they couldn’t do the work. The good-drive in service lane, quick check in, delivery after oil change. The bad-setting appointment for body work or diagnostics of knocking under front end was no good. Work was not done I waited to bring my car to a dealership in my home town. All of the Ford Service Departments in the DFW area have very poor ratings. Add this dealer to the poor ratings. More
by Murano17
Employees Worked With
David Alvarez
December 26, 2024
David was very helpful, courteous and kind. Even offered to give us a pick up and delivery. He is a good addition to your dealership. Even offered to give us a pick up and delivery. He is a good addition to your dealership. More
by deltongarnett
Employees Worked With
David and mgr, don’t remember his name
December 25, 2024
The customer service at the Ford dealership was outstanding. Gene Messer took excellent care of me on my truck and Caitlyn. The saleswoman was awesome. She also had another salesman come out and ho outstanding. Gene Messer took excellent care of me on my truck and Caitlyn. The saleswoman was awesome. She also had another salesman come out and hook up my home link which was very helpful. I strongly recommend Jean Messer for your next automobile purchase. More
by myseatwa
Employees Worked With
Caitlyn, Ashley
December 23, 2024
The service writer was mediocre on the edge of being rude! Not very helpful. The restroom facilities were poor n not very clean. Overall the dealership could be improved! rude! Not very helpful. The restroom facilities were poor n not very clean. Overall the dealership could be improved! More
by Misteroil3@gmail.com
Employees Worked With
Billi ?
