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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
1,035 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 1,035 reviews

September 11, 2026

Great, friendly service. Danny in the service depth kept me updated with the status of my Mustang. More

by shannd63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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September 10, 2026

Jeremy was there when I arrived and we discussed the service for today. Service was completed quickly and thoroughly. More

by Papa John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Print
September 09, 2026

The mobile service technician came to my house and did the needed work. It was very convenient, and I didn't have to have the car towed. More

by Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn is the only one that I remember her name.
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September 09, 2026

I like salesman Todd Nelson. He went above and beyond. He insured I got my 1st free oil change as promised. More

by mariposaann4536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 09, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we're happy to hear you had such a positive experience with Todd! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2026

Needed an Oil change, they got my Bronco in and got it serviced. Didn't have to wait to long. Great customer service! Todd Nelson is very good, he does a very good job. Thankyou Todd! More

by onepocalong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Nelson, Danny in Service.
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Sep 09, 2026 -

Gene Messer Ford of Amarillo responded

Hello, thank you for your kind review; we are happy to pass along your comments to Todd here at Group 1 Ford of Amarillo! We look forward to your next visit! Take care!

September 08, 2026

It was a good service department and all the rep’s were easy to work with More

by mrscottfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew sullivan
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Sep 09, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2026

I had an appointment today for an oil change and it took over two hours to complete it. The service advisor was nice but there was no excise for it taking that long. More

by jjsl79036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay
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Aug 30, 2026 -

Gene Messer Ford of Amarillo responded

John, thank you for the feedback and for your continued business. You're absolutely right that this visit took longer than it should have, and we missed the mark. I'll be reaching out to you personally to apologize and discuss it further. Shane Qualls General Manager squalls@group1auto.com

August 24, 2026

Gene Messer took care of my issues and I was able to pick up my maverick in about 4 hours.They kept me informed by text and phone. They were very professional and curtious. More

by Jwcarpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Mendez
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Aug 30, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2026

I was stranded in Amarillo when my new pu broke down 8 hours from home. JC made sure that my problem was his priority, and he kept me informed throughout. Excellent communication and customer service. More

by kevinkinard84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J C
Print
Aug 21, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Amarillo. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2026

Had early morning appointment and they were ready for me. Service was great. Very happy with the service team. More

by brian1957chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Print
Aug 27, 2026 -

Gene Messer Ford of Amarillo responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Amarillo! Feel free to reach out to us if you need anything. Have a wonderful day.

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