Back

Gene Messer Chevrolet

Lubbock, TX

4.7
413 Reviews

1302 S Loop 289

Lubbock, TX

79412

Directions

By Type

Showing 413 reviews

January 10, 2025

I took my vehicle in for a service repair under warranty. I was met with a friendly staff and kept up to date through out the repair. Great service! More

by mxcr78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Jan 12, 2025 -

Gene Messer Chevrolet responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

Very friendly and welcoming! We've never bought a car in such a short time frame they were fast and efficient More

by m.riojas83
Recommend Dealer
Yes
Employees Worked With
Maria and Luis
Jan 05, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

Excellent service, professiona. Kind enough to take me home and pick me up when the truck was was ready making service so convenient. More

by mhaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were excellent
Jan 05, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 03, 2025

Made an appointment to get work done. The dealership blames a call center they use to not work on the truck. Was supposed to be a software issue but said they needed 2-3 working days to More

by josh69richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John gauge
Jan 10, 2025 -

Gene Messer Chevrolet responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. John Dillon Service Manager jdillon2@GeneMesser.com

January 03, 2025

Horrible communication. Made an appointment on Tuesday to have a software update only to be told on Friday they will need the truck for 2-3 business days. No one told us wh More

by josh69richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John gauge
Jan 10, 2025 -

Gene Messer Chevrolet responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. John Dillon Service Manager jdillon2@GeneMesser.com

January 03, 2025

Our experience was awesome and would highly recommend Gene Messer Chevrolet to anyone that is interested in purchasing a new vehicle. Ehsan was a fantastic salesman and Jacob was stellar in the finance d More

by Shayla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ehsan, Daniel and Jacob
Jan 05, 2025 -

Gene Messer Chevrolet responded

Hi Shayla, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2025

Gauge was great and kept me informed on the progress . He was very informative . Perfect More

by andrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gauge
Jan 02, 2025 -

Gene Messer Chevrolet responded

Hi Andrews, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Wonderful Experience. Starting working on deal after hours on Saturday, while I was traveling. I came from out of town, by Monday everything was approved and ready. Due More

by johndi2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Jernigan
Jan 02, 2025 -

Gene Messer Chevrolet responded

Hello, thank you for your kind review; we are happy to pass along your comments to Brendon here at Gene Messer Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

Was in and out in less than two hours. Maria Reyna was very knowledgeable and funny . More

by mrchott9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Reyna, Jacob Hodnett
Jan 02, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! Until the next time we meet, take care!

December 30, 2024

Jr is an honest salesman. Made the experience easy. Thank you for the help. See you next time More

by jay.lindstrom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jr
Jan 02, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

...
5
...