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Gene Messer Chevrolet

Lubbock, TX

4.7
448 Reviews

1302 S Loop 289

Lubbock, TX

79412

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Showing 448 reviews

March 18, 2025

The wait for an oil change took over two hours, when I called to make an appointment, a lady told me that wasn’t necessary, I showed up and had to wait over two hours… I like this dealer, however, the ser More

by manny.rodriguez0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 28, 2025 -

Gene Messer Chevrolet responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Michael Wims General Manager mwims@GeneMesser.com

March 17, 2025

As my first experience, Mr. Ehsan and the GeneMesser team made it easy, fast, perfect! More

by Sayeh Malekani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ehsan
Mar 21, 2025 -

Gene Messer Chevrolet responded

Hi Sayeh, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 17, 2025

We were traveling from Ft Worth to Lubbock for a dog trial. Got an error report on the emission system. We stopped at Messer Chevrolet and they got us right in diagnosed the problem and fixed my truck. More

by blkdogak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Mar 21, 2025 -

Gene Messer Chevrolet responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Everyone there was so polite and helpful. They all worked together to help us find what we were looking for. Thank you for everything More

by Carie G
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Michael S and Luios
Mar 20, 2025 -

Gene Messer Chevrolet responded

Hi Carie, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2025

Super knowledgeable about their vehicles, excellent staff, very easy to work with and John Gonzalez made buying a new car such a great experience. More

by Brianasoto1999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gonzalez
Mar 16, 2025 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Great service, answerer all questions! Friendly, helpful,work hard on getting the best deal! Thanks More

by Djwoodul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey cooper
Mar 15, 2025 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

Gene Messer Chevrolet has been my go to to get my pickup serviced. They typically are reasonable on pricing and have not tried to upsell me unnecessary products. So far they have my trust. More

by Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gauge
Mar 13, 2025 -

Gene Messer Chevrolet responded

Hi Grant, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 10, 2025

Not very pleased, it took over a week to install a single light switch, and since my warranty would not cover my other issues it was to expensive to repair it. More

by tinez1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 13, 2025 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jdillon2@GeneMesser.com. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you John Dillon Service Manager

March 08, 2025

Very good service, helpful knowledgeable and concern about it customers. Friendly . Makes sure you understand your service. More

by elwilliams1309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guage
Mar 10, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

Service and Kevin all 5 star customer service was spectacular and clean facilities and I will be definitely going back More

by Sam.flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Mar 10, 2025 -

Gene Messer Chevrolet responded

Hello, we're happy you found our staff Kevin to be so supportive during your experience here at Gene Messer Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

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