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Gene Messer Chevrolet
Lubbock, TX
448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 448 reviews
December 07, 2020
My car was towed to Gene messer Chevrolet on the 19th of November. I have waited patiently for a courtesy call to let me know what the plan is. I have called several times and I always get the same answer November. I have waited patiently for a courtesy call to let me know what the plan is. I have called several times and I always get the same answer "let me talk to our transmission guy and I will call you back " They have never called me back. I would definitely not recommend this shop, nor would I purchase a vehicle here. More
by ivalles
Employees Worked With
Digital AirStrike
October 07, 2020
Was asking about a stain and price of a truck and no reply. Just found out it was sold without even letting me know. Probably will not even attempt to do business with them if that's they way their sale reply. Just found out it was sold without even letting me know. Probably will not even attempt to do business with them if that's they way their salesmen want to do business. Thus was done through messaging More
by Bndfoote
Employees Worked With
Junior, Digital AirStrike
September 09, 2020
Horrible they need to get things together before getting there. They didn't know whee vehicle was and so many things were wrong with the vehicle. there. They didn't know whee vehicle was and so many things were wrong with the vehicle. More
by lisalex296
Employees Worked With
Digital AirStrike
May 26, 2020
Bought a new Silverado, no BS they were straight forward with everything. The sales team we had was awesome! Quick in and out. Ask for Ehsan. with everything. The sales team we had was awesome! Quick in and out. Ask for Ehsan. More
by Gary
Employees Worked With
Ehsan Nemati, Xavier Stewart , Digital AirStrike
May 05, 2020
I was very impressed with the service I received from Gene Messer.Efriam went over and beyond to meet all my needs .All the staff there that I encountered was so friendly and helpful. Thank you Gene Mess Gene Messer.Efriam went over and beyond to meet all my needs .All the staff there that I encountered was so friendly and helpful. Thank you Gene Messer for a awesome experience. More
by Covid satisfied
Employees Worked With
Efriam and Brendon, Digital AirStrike
June 12, 2019
Awful service department I called the service department because I had a oil leak on my truck. I have very limited days off so they scheduled me for 7am on my only day off so I called the service department because I had a oil leak on my truck. I have very limited days off so they scheduled me for 7am on my only day off so they could have it for the day. When I got there the service tech walked up and without even looking at my truck informed me that I would have to leave the truck for at least 6 days before they could even look at it. They did not offer me a loaner or any help at all More
by Styles
Employees Worked With
Service tech
February 27, 2019
Not a place to go for single moms Last spring went to test drive a vehicle. Sales men were at the front as we walked to view the 4runners. I kept waiting for some to approach us but ig Last spring went to test drive a vehicle. Sales men were at the front as we walked to view the 4runners. I kept waiting for some to approach us but ignored my presence. A couple parked a few distance where I was standing. The salesmen immediately rushed as they were getting off their vehicle to attend them. I immediately left in my car and called customer service and I was promised that I would get a courtesy call but never did. I was hoping that this time around it would be different when I was inquiring about a vehicle and was not surprised with their customer results. Junior tried his best and I would recommend you seek his assistance in purchasing a vehicle. I honestly can say he tried his best but the persons in charge are money hungry. More
by Smiles
Employees Worked With
Manager
May 23, 2018
Awesome New Car Buying Experience Let me begin by saying that Johnny Palmer is a class act and a pleasure to work with. We've bought from Gene Messer before and we were happy to give t Let me begin by saying that Johnny Palmer is a class act and a pleasure to work with. We've bought from Gene Messer before and we were happy to give them our business again. We took our time and Johnny was very patient and honest about what he could and couldn't do. They will always be the first place we go when considering buying a new car. More
by kv
Employees Worked With
Johnny Palmer
May 14, 2018
Great Service First off, not ignored. Good customer service. Knowledgeable people. Friendly. And very helpful. I would recommend the service department to ale care First off, not ignored. Good customer service. Knowledgeable people. Friendly. And very helpful. I would recommend the service department to ale care of your needs. More
by Sparky
Employees Worked With
John
May 11, 2018
Oil change and tire rotation I took my car to get oil change and everyone was courteous Will definitely come back again I was told it would take 45 min to an hour. Came back wi I took my car to get oil change and everyone was courteous Will definitely come back again I was told it would take 45 min to an hour. Came back within the hour and I was on my way. Thank you More
by BillieMontez86
Employees Worked With
John Dillon
